Section manager Dispute Operation Center, Tietoevry Banking

Section Manager Dispute Operation Center - Tietoevry Banking
Do you want to drive our Dispute services toward our ambition to become an expert community, delivering the most efficient Dispute solution in Europe? Then this is the right position for you!

Tietoevry is the leading IT company in the Nordics. As the leading technology services provider in the Nordic and northern European regions across the private and public sectors, millions of people in these regions interact with the services and solutions delivered by Tietoevry on a daily basis.

Tietoevry Card Issuing AS deliver services across the complete value chain for cards. We support all type of cards including administration of cards, processing and broad specter of supporting services.

Our Dispute Management Services provides a secure dispute process for card issuers and cardholders and we are committed to delivering and ensuring high-quality validations in compliance with complex card payment scheme rules, local financial regulations and each issuer's terms and conditions. We serve customers today in several European countries.

As a section manager for Dispute Handling, you will be a part of a team with highly skilled employees. You will be responsible for the day to day business through Operational Excellence together with our competent team leaders and Dispute analysts. As the section manager you will be responsible for the overall performance towards our customers, you will manage our governance meeting with selected customers and drive enhancement and efficiency together with our business development team.

Responsibility:

• You will be responsible for “Day to day” delivery to our customers – securing that we deliver according to agreed Service Level.
• You will lead a team of employees located in different locations, establish development plans for your direct reports and manage follow up/check-ins.
• Set financial target for section and follow up monthly.
• You will lead the development of customer relation and governance structure for selected customers.
• Performance management – identify opportunities to improve quality and suggest improvement. Set personal goals for section and employees.
• Key Performance Indicators – identify, agree and follow up KPI’s on a monthly basis.

Qualifications:

• Structured, experienced and goal oriented.
• Excellent communication skills. Communicate well verbally and in writing, fluent in English. Scandinavian language will be considered as advantage.
• Good knowledge within dispute & chargeback processes including card scheme processes and products.
• Experience from disputes & chargebacks and organizational change management is preferred.
• Ability to understand customers and business requirements and transform the business need to operational improvement.
• Excellent planning, organizational and time management skills.

Personal characteristics:

• You build trust, have excellent cooperation skills and experience in coaching/mentoring.
• Excellent communication skills both in Norwegian/Swedish and English, oral and written. English is our company language.
• You are customer focused.
• Passion to deliver excellent results and quality through own employees, in individual tasks & as part of a team

We offer:

• Interesting position in an operational area with possibilities to build working experience on international level in leading IT company.
• Work together with highly skilled and competent colleagues, building an expert community within Dispute handling.
• Professional and personal development opportunities
• Modern office environment as well as dynamic and friendly work atmosphere.

How to apply?
Interviews will be held continuously, so we encourage you to apply today!

Tietoevry embraces diversity wholeheartedly, extending a warm invitation to applicants from every gender, age group, ability, ethnicity, orientation, belief system, and background. Step into the forefront of the digital banking revolution alongside Tietoevry Banking, where you can contribute to unlocking the full potential of businesses and societies, while also realizing your own.

Location: Solna - Gustav III:s Boulevard 130

Additional location:

• Norway, Mo i Rana
• Latvia, Rīga
• Norway, Fornebu