Architect, CRM Information Technology · Lynge, Copenhagen Region, Denmark

Are you ready to drive innovation and deliver impactful CRM solutions that align business and technology? As a CRM Architect, you’ll play a key role in designing and delivering cutting-edge Salesforce solutions that enhance our customer experience and empower teams globally.

The Role
Join a dynamic, international team of architects, developers, and supporters, where collaboration and innovation drive success. In this role, you’ll work closely with key stakeholders—including local and global marketing teams, external vendors, and business counterparts—to translate business needs into impactful, value-driven solutions that align with our strategic vision.

This is your chance to take ownership of transformative projects, collaborate across borders, and bring the latest Salesforce innovations to life in a fast-paced, global environment.

Your responsibilities will include:

Solution Design & Architecture

• Own the creation of solution designs and architecture, translating business requirements into actionable designs.
• Communicate effectively with development teams to deliver high-quality solutions.
• Review and refine user stories into work packages and guide the delivery team throughout the product lifecycle, including rollouts and launches.

Change Management

• Implement tasks during sprints, including configuration and code quality reviews, following Salesforce best practices

Program Management

• Collaborate with Product Management to align business and technology, defining the 'why and how' behind solution success
• Act as a subject matter expert for business stakeholders within the IT team, ensuring maximum value for the business

Innovation

• Stay updated on CRM advancements and Salesforce innovations, selecting technologies that maximize business value
• Advocate for best practices to enhance the customer experience and drive continuous improvement

Organizational Support

• Facilitate agile development ceremonies, ensuring smooth team collaboration
• Help enforce and refine engineering practices, guidelines, and policies to optimize processes

What You’ll Bring

• Significant experience working with Salesforce, including certifications in Service Cloud, Sales Cloud, or Data Cloud
• Hands-on development experience, particularly with APEX, LWC, REST integration, and a solid understanding of holistic application landscapes
• Experience contributing to agile processes and driving continuous improvement in engineering practices
• Ability to engage with business counterparts, translating technical concepts into business language and vice versa
• A passion for exploring new Salesforce capabilities and implementing innovative solutions

Who we are
At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Department
Information Technology

Role
Commercial Systems

Locations
Lynge, Copenhagen Region, Denmark

Employment type
Full-time

Contact Nanna Fyrsterling