Internal Sales Assistent

Can you greet the customer with a “bonjour”? Do you have excellent French skills and is fantastic customer service part of your DNA?
Then you might be our new colleague for our French customer service team!
Dynamic days in an international environment
At MASCOT, it is not only our products that are of top quality – so is our customer service. In this role you will join our French-speaking customer service team, and together with more than 45 skilled colleagues you will give our customers and external sales colleagues a service that live up to or exceed their expectations. Not two days are alike, and you will have a wide range of tasks that among others include:

• Providing excellent customer service over the phone and e-mail
• Advising customers and distributors about our large range of products
• Handling returns and complaints
• Support customers on our online platforms and digital services
• Order entries

You will report to our Team Manager Export and work closely together with colleagues in the French team in Denmark as well as colleagues working from our site in Hanoi, Vietnam.

Customer service professional with excellent French skills
You hold a relevant education within administration, communication, sales or trade, and preferably you also have experience from a similar job in an international company.
You must master French fluently, both in writing and in speech. Mastering another language like English or Dutch will be an advantage, but it is not a prerequisite. You have strong IT skills, and it is a plus if you have worked with CRM, Outlook and Microsoft Office.

On a personal note, you are outgoing and being helpful and service oriented is part of your DNA. You are a team player, but you can also handle tasks on your own. You thrive in a dynamic environment where you will handle a wide range of tasks where several of them are routine tasks. You have a can-do attitude; you are driven and you are proactive in your approach. You are structured and pay attention to the important details, which enables you in handling your tasks and meeting deadlines without losing focus – even when days are busy.

Working hours that fit our customers’ needs
At MASCOT it is important that we are available when our customers and sales employees across the world need us. Therefore you will be working from our HQ during these hours:

Monday - Wednesday: 08.00-16.30
Thursday: 08.00-16.00
Friday: 08.00-14.00

Be a Mascoteer
At MASCOT, we are more than just a family-owned, international growth company – we are a workplace where ambition, passion, and collaboration go hand in hand. Our mission is simple: to develop, produce, market, and sell the world’s best workwear and safety footwear.

When you join MASCOT, you step into a dynamic company that is always evolving. Our leaders are committed to providing continuous support through coaching, motivation, and open dialogue to foster your professional and personal development. We prioritize a high-energy work environment filled with engagement and a shared ambition to find the best solutions. You will be part of an organisation built on trust, respect, and a strong collective will to succeed. Are you ready to help create the solutions of the future and be a part of a company where quality is at the forefront? Then MASCOT is the place for you.

You will enjoy not only an exciting job but also a vibrant and social workplace. Join our young network or craft club, and experience a variety of activities organised by our active staff association. Enjoy complimentary access to our well-equipped gym and savour delicious meals in our employee restaurant, where professional chefs prepare your lunch. Plus, we will equip you for your DIY projects with discounts on MASCOT workwear. At MASCOT, you will find an inspiring work environment where well-being and solidarity go hand in hand.

What do you do from here?
Apply via our website and send us your application in English or Danish.
We can’t wait to hear from you!