Experienced Change & Process Specialist in Credit Management

Stockholm, SE, 111 46 Oslo, NO, 0368 København S, DK, 2300 Helsinki, FI, 500

Job ID: 27814
Group Credit Management (GCM) is developing with high speed to meet demand for credit decision automation and at the same time stay compliant. Our work with development span across the End-to-End Credit life cycle from the Credit decision to Monitoring and control as well as High risk processes and Reporting. To deliver on our agenda we collaborate within Group Business Support and with all Business Areas as well as Group Risk and Compliance.

We are running an initiative to improve data capture from our Credit Decision Process and to support others with their business process automation agenda. We aim to significantly lower our marginal cost for non-financial risks, for monitoring, governance and reporting, including efficient and effective compliance versus BCBS239 and AI Act.

We are now looking for a Lead Change & Process Specialist to work with this initiative to ensure its success. The position will offer an exciting opportunity for you to develop a key capability at the heart of Nordea.

About this opportunity You will join Credit Capability, a unit within Group Credit Management, more specifically the Information Capability team. Information Capability takes lead, amongst other things – credit data foundation, data road map for implementation of E2E credit risk processes and integrated data for reporting, (monitoring), Early Warnings (EW), analytics, ML and AI – to optimise and drive the GCM strategic change agenda.

You will take lead on the journey from requirements analysis, to define and implement efficient processes and ways of working to ensure optimisation and support our automation in the context of internal governance and non-financial risk management to lower our marginal cost, and to shift from reactive to proactive gathering of data in an environment with continuous change.

As this initiative is taking a holistic ownership approach, we expect you to bring your best knowledge and skills to the team so we can together accomplish the goal we are aiming for. We expect you to be self-going, to work with proactive, scalable, reusable and resilient design – and to foresee potential issues before they materialise. We are looking for a team-player that can take required lead in the combined field of data, risk and process domain and to connect them all.

What we expect

You have a proven track record of driving change for operational efficiency and establishing new or improvement of existing processes. You have strong interpersonal skills and strong communication skills to motivate others to strive for the same goals that are outside your area of responsibility.

You have strong knowledge and experience from not only translating business requirements into technical reporting solutions, but also to be able to come up with new ideas on how to present data in an easy-to-use, easy-to-understand way to enable/drive business insights and lead the business in the right way from both an execution but also a governance point of view. The purpose is to improve our oversight, monitoring and control of our operational efficiency for risk management.

You have strong knowledge and experience that spans from process design to establishing data driven KPI’s, SLA’s and ensuring they are stringent, coordinated and aligned. That you have hands-on experience to create standardized routines and design that increase usability and decrease the

learning curve.

We welcome applicants from all Nordic countries. Who you are Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To build a successful career with us, you’ll work well with others and always act with the customers’ needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others.

We are seeking a high performing individual meeting the qualifications for this position. In addition, to succeed in this role, we believe that you:

• You have a high ability to understand and think strategically and holistically about topics, and to gain and use that knowledge
• Be able to see beyond theoretical strategy and be able to clarify a strategy execution down to activity level
• You are very structured, communicate easily with people, and have an eye for the details comprising the big picture
• You have high integrity and can keep calm while performing under pressure
• You have strong skills in using Microsoft Office tools
• You are a team player and feel comfortable and inspired by working with people from diverse backgrounds and skillsets
• You are focused on delivering results personally or through people and enabling the team to effectively deal with their responsibilities by sharing information and delegating both responsibility and the mandate to act
• Have skills in capturing and refining Business Requirements and describing it to the change/IT organisation
• Strong understanding of both business and IT and the linkage between
• Used to having broad roles to validate thinking and visualise conclusions, as Solution architect, BI Analyst, or similar roles

Your experience and background:

• Master Degree
• Highly analytical track record
• Strong presentation and communication skills
• Leading Risk Management related work is a must
• Experienced driver of business requirements and implementation of change
• Experience from Data management and Data governance processes
• Previous experience of Credit management is a merit, but not a necessity
• Experience as Product owner or Business owner, to coordinate and drive prioritization, and familiar with agile methodologies is a plus
• Experience with SQL, Python, Relational databases (like SQL Server), and BI tools
• Microsoft Certified Technology Specialist (MCTS) Business Intelligence, is a plus
• Experience of Microsoft BI stack
• Experience of ETL and data zones as part of Data Warehouse architecture
• Experience of Hadoop/Cloudera and extraction with IBM DataStage, is a plus
• Experience of end-to-end data analysis from exploration to recommendation
• Good influencing skills
• English spoken (Superior level)
• English written (Superior level)

If this sounds familiar to you - or you know someone who does?, Then please get in touch!

Next steps Please Submit your application no later than 12/01/2025. We are reading applications over the christmas and new year's period, so no need to wait! You are welcome to contact either Madelaine Groth-Bolander at [email protected] or Martin Bjurhager at [email protected] for further details regarding the position. At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Only for candidates in Sweden: For union information, please contact Finansförbundet at [email protected] or SACO at [email protected]

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.