Regional Head of Support Services

Regional Head of Support Services - EAGL
Are you ready to take on a pivotal leadership role that drives strategic success across multiple countries? Join our team as the Regional Head of Support Services, where you will lead diverse support functions such as Finance, HR, IT, and Supply Chain. This is a unique opportunity to shape DRC’s regional strategy in East Africa and Great Lakes, align global policies, and foster collaboration among country offices. If you thrive in a fast-paced, international environment and have a passion for ensuring operational excellence, we’d love to hear from you!

About the job
As our Regional Head of Support Services, you will lead and develop our regional teams in HR, Finance, IT and Supply Chain. Your main duties and responsibilities will be:

• Develop and implement regional strategies ensuring alignment with organizational goals and monitoring outcomes.
• Coordinate the implementation and use of DRC’s global ERP system (Microsoft Dynamics), policies, and tools across the region.
• Facilitate annual planning, reviews, and liaise with HQ for global policy alignment.
• Establish and monitor regional budgets and oversee country financial performance.
• Ensure compliance and risk management through audits, training, and implementing mitigation strategies.
• Oversee HR initiatives including onboarding, succession planning, and compliance with global policies.
• Provide technical support and capacity building for finance and supply chain operations in country offices.
• Oversee IT solutions, strategy, and end-user support across the region.
• Support donor relations and ensure operational capacity for emergency response.

About you
We are looking for a dynamic and experienced leader with a strong background in managing support functions across diverse regions. The ideal candidate is a strategic thinker who excels in fostering collaboration and driving results. With excellent interpersonal skills and a commitment to accountability, you’ll thrive in leading and inspiring multicultural teams.

Moreover, we also expect the following:

Required

• At least 4 years’ experience in relevant field
• At least 3 years’ experience in a senior leadership role
• Proven operational management experience and capability, including in conflict areas
• Proven significant financial, information and systems management experience
• Understanding and experience of institutional fundraising
• Experience working in an ERP system, including supply chain, finance and HR systems

Desirable

• French language skills an advantage

• Experience in a similar role in an international NGO

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer
Contract length: 2 years

Band: D

Work location: Nairobi, Kenya.

Start date: February 2025

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for employees on national or expatriate contracts depending on your residence status in Kenya; please refer to our website for more details.

Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.
Closing date for applications:6 January 2025. Note that applications are reviewed and shortlisted on a rolling basis.
For more information about the Danish Refugee Council, please visit our website drc.ngo.

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment regardless of personal characteristics or attributes.

Department: Nairobi

Location: Nairobi