Sales Associate, Bicester Village

Requisition ID 1978 - Posted - United Kingdom - Retail / Service - Associate - Bicester, United Kingdom

Join our team of highly skilled sales professionals to elevate and grow Bang & Olufsen’s key store in Bicester Village.

Your mission
As our new Sales Associate, you will join the established team in our Bicester store. Your mission is to uphold high levels of customer service standards whilst selling the company’s full range of products and services to achieve and exceed store and individual sales targets.

More specifically, you will:

• Work in the store to welcome and help customers daily
• Compose and sell all Bang & Olufsen products
• Attend customer events in the store and at times with local partners, this can be during the day, evenings or weekends
• Follow up on marketing campaigns, activations, events and build the stores customer database with the help of our CRM system
• Deliver impeccable luxury customer service and professional presentation skills before, during and after the sale has been processed, creating great customer relations and long-term loyalty
• Ensure professional and knowledgeable management of all customer queries taking responsibility to see the query through to the customers satisfaction
• Take part in training, development and team meetings
• Constantly keep yourselves updated of new product developments, company initiatives, promotional and campaign activity
• Actively participate in the stores overall planning, together with the rest of the team
• Ensure store standards are being kept, as directed by the store manager

What you bring
We seek someone who can demonstrate an interest for sound, aesthetics, and high-end designer products. Someone with an understanding and appreciation of the product quality, who can convey this to our customers. We are seeking someone who has minimum 2 years experience within a luxury or premium goods brand, from a store environment, although the right mindset and enthusiasm for retail are just as relevant. Familiarity with high-end electronics and the Bang & Olufsen brand is a great plus.
Furthermore, you are:

• Focused on store and personal targets
• Experienced in generating sales leads and growing a pipeline of business
• Gregarious, outgoing and have the desire to give great customer service
• Equipped with a great team spirit and a collaborative attitude
• Able to identify customer requirements, meet their needs and maximize sales, using all the resources available
• Eager to represent a high-end brand, high service level, and comfortable with smart dressing
• Experienced in the luxury brand/high-end lifestyle sectors or have solution selling experience
• Fluency in English is mandatory, 2nd languages are beneficial
• The store is open 7 days weekly and the job requires flexibility in planning to fill all days
• Clean criminal record

What we offer
As our new Sales Associate, you will be joining our Bicester Village team who are based in Bicester, and you will work with a broad array of commercial profiles, account managers and marketing. You will also interact with head office teams in Retail, Training, VM, Store Design, Marketing and Finance.

With approximately 1,000 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and with a unique pool of people coming from +55 countries we aim to build a more inclusive workplace to grow as professionals and as a company and remain innovative.

Compensation: Competitive salary, commission / bonus and benefits package
Location: Bicester Village, United Kingdom
Start date: As soon as possible

How to apply
Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 8th January 2025.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs, marital status, or gender. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed. If you see yourself in the position and believe you have the potential to support build Bang & Olufsen future, even if you don't meet all the requirements, we sincerely encourage you to apply. We look forward to hearing from you!

If you want to know more about the position, you are welcome to contact our TA Consultant, Nina Vestergaard, [email protected]. Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.

Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.

Bang & Olufsen has for more than 99 years developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship