Business Change Manager for global customs platform implementation

Job Req Number: 89875
Time Type: Full Time

Are you ready to tackle the challenges that happens when technology meets business in an innovative and global function? And are you keen to play a pivotal part in shaping the future of customs processes?

Whether you are a seasoned specialist in Customs, Trade & Compliance or generally in Transport & Logistics, we are happy to hear from you. People with IT or Project Management background are equally welcome.

The important thing is that you are ready for a steep learning curve, keen to innovate and take ownership.

“In reality, this is a hidden gem for the right candidate. This opportunity provides equal mix of activity in Customs domain, deep dive into IT, allows to peek into the concepts of Machine Learning & AI, elevates project management skills, and exposes to the stakeholders from clerks to managing directors, across the globe.” says Lev Kucherenko, Head of Implementation, Global Customs.

Join our innovative Customs Implementation team
Based in Denmark, you will join our Global Customs unit, and more specifically, the Implementation team. We are currently 7 team members and supported by a 6-person Superuser Team located in Poland.
Together we work with the global implementation of a state-of-the-art customs platform. Our various professional strengths make for a dynamic and knowledge sharing environment.

Drive projects, train teams, and optimise processes
You will be responsible for the rollout of the platform in a given country, “from cradle to grave”, not only diving into the depths of business processes & Customs nuances but ensuring that we execute timely delivery of the software in agreed timeline by coordinating various workstreams handled by our cross-functional Customs AI team. Currently, we are implementing the platform in 1 country a month, and the pace is set to increase from Q2’25 to 2 countries a month – ambitious targets for the people appreciating a fair professional challenge.

Your key tasks will be to handle:

• Project management, including coordinating with cross-functional teams, e.g. technical business analysts, data scientists, and developers
• Training to ensure successful implementation and adoption
• Stakeholder management, aligning with local and global stakeholders on goals and priorities to ensure successful adoption
• Risk mitigation, identifying and addressing risks and issues that may impact implementation

This role will take you travelling around 30 days a year to the sites where you are responsible for implementation. We will of course schedule any traveling well in advance, ensuring the timing fits both the project and your private life.

You have an appetite for learning and a solid drive
Most importantly, you are ready to take ownership and step into an environment, where learning on the go is essential, and adaptability is key. You have the courage to fail, learn from it, and come back even stronger. And with a great sense of cultural respect, you have the diplomacy needed when you work with the people from all over the world.

In terms of your professional qualifications and experience, we are eager to hear from you, if you can check off one or more of the following:

• 5+ years of professional experience in Customs domain or Transport & Logistics industry in general
• Experience with global projects demanding tech understanding or implementation know-how
• Customer-centric mindset
• Tech-savviness, and a solid grasp of platform technology. Familiarity with API/EDI integrations and AI & OCR will put you one step ahead of the game
• Project management skills from leading complex projects and coordinating teams, relevant certification is welcome
• Stakeholder management
• Fluent and comfortable in communication in English

Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Lev Kucherenko, Head of Implementation, Global Customs on +45 25 41 79 89.

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.

DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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