Senior Program Manager, Customer Success Marketing, Commercial and Customer Success · DK - Copenhagen

3Shape is a company that specializes in innovating digital dentistry. We create advanced technology and imaging techniques to non-technical medical professionals, providing them with a seamless user journey with simple and intuitive tools. With a customer-centric approach, we are poised for significant growth in the coming years. Are you looking for an opportunity where you can put your stamp on a crucial commercial development area of 3Shape? Then this position might be for you.

About the position
We are looking for a strategic Senior Program Manager who will help define and deliver on our customer success initiatives to meet business goals. This is a key position within the Global Customer Success team, where you will be part of establishing the Customer Success function in our regions through strategies and initiatives that enhance customer satisfaction, loyalty, and growth.

On top of that, your responsibilities will include:

• Develop and implement Customer Success programs aligned with business goals, focusing on improving onboarding, adoption, and retention.
• Optimize customer engagement by designing and refining processes and tools that maximize customer lifetime value.
• Collaborate with regional Customer Success teams to align goals and ensure seamless implementation.
• Work with cross-functional teams to identify customer challenges, develop solutions and improve overall experience.
• Analyze customer insights and performance data to uncover trends, patterns, and areas for improvement.
• Act as a strategic business partner to regional teams, setting clear direction and measurable targets to ensure success.

Experience and Skills:
We envision that you have experience with Customer Success and aligning customer engagement initiatives with overall business goals.

You also have:

• Experience in developing and implementing Customer Success Programs, processes, and tools
• Good understanding of customer success principles, methodologies, and best practices.
• Experience in leading commercial initiatives and projects across global and local teams
• Proficient analytical and problem-solving skills with the ability to identify and address customer needs effectively.
• Effective Communication and presentation skills to engage with stakeholders at all levels.

Join us in shaping a company culture that makes Monday mornings worth it.
We are an exciting, visionary, and international place to work. But most of all, we are a diverse group of over 50 different nationalities who all contribute to a vibrant company culture. We partake in social clubs, monthly social activities and various in-team activities as well. If that’s not enough, then add on:

• An attractive healthcare package to keep you fit and well.
• Breakfast every day, and a delicious and healthy lunch cooked by our private chefs.
• Good work/life balance e.g., work from home policy for up to 2 days per week.
• A joint purpose: to enable dentists to provide superior dental care to every patient, every time.

Staying true to our values and DEI efforts, we encourage all relevant applicants to apply, and we ask you NOT to add any photos or sensitive information (age, marital status, nationality) during the application process.

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

About us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.

Department
Marketing, Commercial and Customer Success

Role
Marketing & ComEx

Locations
DK - Copenhagen

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