Head of Retail, Hong Kong

Requisition ID 2131 - Posted - China - Retail / Service - Mid-Senior Level - HK Retail, Hong Kong

Join us to oversee our stores in Hong Kong. The stores have to enable customers to truly experience Bang & Olufsen product portfolio in an exciting environment. We are seeking an experienced Head of Retail to enhance and uplift the commercial performance and customer experience.

Key responsibilities:
As our new Head of Retail, you will be responsible for overseeing and visiting the stores daily, ensuring that they operate smoothly and ensuring that global operating procedures are being applied to all the stores. Furthermore, you will, with the Store Managers, be responsible for managing and developing the teams and building a workplace where people thrive being in.

The role will be responsible for the overall P&L, forecast and budget planning and working closely with the Market Director every day.

More specifically, you will:

• Manage the business to deliver a profit through managing business performance and controlling costs
• Develop an annual business plan for all stores, which is reviewed quarterly to deliver key business performance targets together with the Market Director
• Build a team, across all stores, to establish strong connections with local business partners – neighbouring stores, local Interior Designers, Integrators, Architects and other relevant business opportunities to optimize sales and local brand awareness
• Direct in line responsible for all Store Managers, incl. Goals / performance reviews and KPI’s
• Conduct team meetings and 1-1 with all Store Managers to set goals and directions, update on new products, campaigns, events, activations, partnerships etc.
• Onboard, introduce and train all new employees with the Store Managers
• Build budgets (Full P&L) for all stores in close collaboration with Market Director and local Business Controller
• Ensure that stock is being accurately counted on a quarterly basis by category according to the global CoCo operating model, maintain effective and efficient stock control between recurring stock counts
• Work with the local marketing team to develop an annual marketing plan for the store
• Make sure that the stores have impeccable presentation and together with Global VM, ensure visual merchandising standards are always followed and have a welcoming environment

What you bring:
You have a minimum of 5 years of experience as an Area Retail Manager or similar in luxury retail, with an interest in lifestyle or high-end brands, delivering impactful results. An appreciation for music and audio products would be valuable.

Furthermore, you:

• Have effectively managed multiple stores with a business mindset focused on enhancing performance
• Are able to communicate effectively and connect with people from all backgrounds
• Are highly motivated, which pushes you to reach results and cope well with setbacks
• Know the importance of representing a brand and are therefore able to lead your team by example
• Possess great administrative skills, enabling you to structure and plan work schedules, leaving no shifts unmanned.
• Advanced user with Microsoft 365 including Sales CRM.
• Fluent verbal and written communication in Cantonese, Mandarin and English
• Clean criminal record and able to document the last 5 years where abouts

What we offer
As our new Head of Retail, you will be joining our Hong Kong team and consist of a broad array of commercial profiles, account managers and marketing. You will also interact with Head Office teams in Global Retail, Training, VM, Store Design, Marketing and Finance.

With approximately 1,000 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and with a unique pool of people coming from +55 countries we aim to build a more inclusive workplace to grow as professionals and as a company and remain innovative.

Compensation: Competitive salary and benefits package.

Location: Hong Kong

Start date: As soon as possible

Travel: Approx. 10-15 travel days annually. Travel between the stores on a daily basis, training and meetings included.

How to apply
Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than May 6th 2025.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs, marital status, or gender. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed. If you see yourself in the position and believe you have the potential to support build Bang & Olufsen future, even if you don't meet all the requirements, we sincerely encourage you to apply. We look forward to hearing from you!

If you want to know more about the position, you are welcome to contact our TA coordinator, Aurora Rossi at AROS@bang-olufsen.dk. Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.

Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.

Bang & Olufsen has, for 100 years, developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship