Aeven's Automation, AI & Tools division is at the forefront of delivering a comprehensive suite of integrated technologies encompassing Infrastructure Automation, RPA, Application Lifecycle Management (ALM), Monitoring, ITSM, and CMDB. With an extensive portfolio that combines enterprise-grade solutions and in-house innovations, we facilitate Aeven's growth journey, offering both traditional on-prem infrastructure and application outsourcing as well as hybrid cloud services.
The Application Lifecycle Management team helps organizations to manage and structure the Application Lifecycle from Project Planning, through Requirement gathering, Tests, Deviations/Error handling to Production.
Responsibilities:
- Develop and configure components of the service to meet customer requirements, ensuring seamless integration and functionality.
- Execute tests, maintain comprehensive documentation, and adhere to GxP regulations, ensuring the highest standards of quality and compliance.
- Efficiently handle defects, ensuring timely resolution and minimal disruption to service delivery.
- Engage in proactive communication with customers, addressing support tickets, service requests, and inquiries promptly and effectively.
- Contribute to ongoing service compliance activities, including configuration reviews and adherence to industry standards, to ensure continuous improvement and regulatory compliance.
- Collaborate with internal teams to identify areas for service enhancement and implement solutions to improve customer satisfaction and service efficiency.
- Provide technical support to customers, including investigating logs, error handling, and resolving technical issues, to ensure smooth operation and user satisfaction.
- Deliver customer presentations of ALM Quality Center, showcasing technical and functional capabilities through demos and presentations.
Qualifications:
- The ideal candidate possesses the following qualifications and experience:
- Bachelor's degree or equivalent in a related field.
- At least 3 years of experience in a GxP regulated industry, including test execution and description within this context, as well as direct customer support.
- Proficiency in Micro Focus Application Lifecycle Management (ALM), SQL languages, databases, HTML, and Visual Basic.
- Excellent written and oral communication skills in English, with the ability to effectively communicate with customers and internal teams.
- Detail-oriented with a commitment to maintaining high standards of documentation practice.
Employee benefits
- 6 weeks of paid time off per year
- 5 sick days per year
- Flexible working hours
- Possibility to work from home
- Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
- Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
- Referral bonus (20,000 – 60,000 CZK)
- Free snacks on Mondays and monthly get-togethers
- Free fruits and vegetables every day
- Height-adjustable tables
- Co-working offices in Ostrava and Brno
- Czech language lessons
- Annual flu vaccination for free
At Aeven, we’re on a mission to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we need sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.
When you join Aeven, you join a culture of expertise, inclusion, and growth where people matter. Your professional growth is valuable to us, and we will support you all the way – whether you ‘re interested in developing greater depth within your area of expertise, want to broaden your scope of skills, or wish to pursue new roles in our organization.