Customer Engagement Manager for Application Outsourcing
Do you thrive with being our customer’s representative internally in NNIT and being NNIT’s representative externally? We are looking for an experienced and talented Engagement Manager who is ready to take the engagement role to the next level.
You will be a strong representative for NNIT’s services, and through your professionalism, business sense and follow-up abilities you will become a valued and trusted strategic business advisor for our customer.
You will drive the change of the engagement role from being a hands-on role to a more strategic role, leading the direction for the entire delivery team.
With your team of Application Managers, Architects and Consultants you constantly make sure that we provide high quality deliverables. Ultimately, the goal is to continue creating and guaranteeing an effective customer-/delivery cooperation.
The position does not include direct managerial responsibilities, but in practice the job does include plenty of day-to-day management and motivation of your team. The customer engagement management has high attention both internally and externally.
Your primary responsibilities will be:
- Handle relations as the customer’s point-of-contact on a managerial level
- Manage the expansion of the cooperation and business with the customer
- Ensure improvements by customer focused service and deliveries
- Lead the direction and journey for the engagement function towards a more strategic focus
- Lead the development of client engagements and onboarding of new clients
- Maintain a high satisfaction level from both the customer and internally in the customer team
- Participate in bids
- Ensure contract complicance and SLA performance as well as profit performance and forecasting
You will join our Application Outsourcing team
We are more than 300 employees in DK and CN, working in integrated teams, and part of the team is based in China. Your new workplace is filled with talented and dedicated colleagues plus challenging tasks in an informal atmosphere. We support you in your career ambitions and you will continuously get the chance to further develop your skills so that they suit both your personal goals and our goals as a company.
Your qualifications and experience
You have experience from a similar role, alternatively as Application Manager, Project Manager or Line Manager, and you know what it takes to move the role to a more strategic level. You get things done and at the same time you have an overview of IT operations, development, and methods.
As you will be part of global virtual teams, it is a necessity that you can communicate clearly in English. You possess an ITIL certification or have worked according to ITIL for some years.
It will be an advantage if you have experience from a regulated industry, being able to navigate in a field with special needs of documentation, quality assurance, compliance with legal requirements, testing of applications and how to deliver according to contractual terms.
As a person you are an outstanding relation builder and you communicate well with all levels of an organization. At the same time you stand your ground and are not afraid to challenge the status quo. You are a team player who see the bigger picture and can finish tasks and create results. You are assertive, persistent, have a well-developed humor and do your outmost to contribute to the great atmosphere in the office.
Please submit your application and CV in English. We will conduct interview continuously, so please submit your application as soon as possible.
Application deadline 14/05/2017
IT ADVISORY, DEVELOPMENT & OUTSOURCING
NNIT is a fast-growing IT company with ambitious goals. We supply IT services to large enterprises, the public sector and the life science industry - customers that demand high levels of quality and security.
At NNIT, you can make your mark on some of the most challenging projects in the IT industry, on our journey forward as a company, and on your own career.
We take on the responsibility for our clients' IT as if it were our own, and we live our values every day, so you should be able to see yourself in them. We are: Conscience driven. Value adding. Open and honest.
We regard diversity as a strength and support equal opportunities for all. We encourage applications from people of all ages, genders, religions and ethnic backgrounds.
Lene Beck Holm
HR Recruitment Partner