Profil #77741

Since my education as an electronics engineer I have mainly worked within IT service management at international companies. In addition I have worked with electronics development and production. I am currently employed at IT operations as a Problem Manager. I have paved the way for the proces and

Problem Management ITIL Management ITIL IT Process development Change Management Release Management Situation Management Capacity Management Project Management Reporting IT Service Management tools - ITSM incident Management  
Min uddannelse

BSc. Electronic and IT (IT)

I studied at Odense Teknikum, and the final examination was within television signals and teletext. My practical training was at LH Agro where I worked with waste indicators on combiners.
Odense Teknikum
Periode: marts 1996 - juli 1999

BSc. Electronic and IT (Elektro & Telekommunikation)

I studied at Odense Teknikum, and the final examination was within television signals and teletext. My practical training was at LH Agro where I worked with waste indicators on combiners
Odense Teknikum
Periode: marts 1996 - juli 1999

Anden kort videregående udd. (Undervisning & Pædagogik)

Commander of Action Line and Instructor of Fire & Rescue Education of leadership and people management together with teaching skills. Second Officer in charge at emergency response calls. Examined Instructor of Smoke Diving. Examined Team Leader within the Danish Fire Brigade.
Anden uddannelsesinstitution i Danmark
Periode: januar 1991 - juli 1991

Anden kort videregående udd. (Administration)

Software Programmer - The two years of study model at Aalborg EDB-skole. Knowledge of software: C, COBOL, Assembler, BASIC, PASCAL, COMAL, Windows and HTML.
Aalborg Handelsskole
Periode: august 1983 - juli 1985
Min erhvervserfaring

Problem & Capacity Manager (Region Midtjylland)

Preparing and developing the ITIL problem management process is one of my primary tasks. Another major task was the development and implementation of the IT Service Management tool ServiceNow. Secondarily, I have worked with the ITIL capacity management. Region Midtjylland operates all hospitals in the region and the IT department serves around 35,000 users in hospitals, regional houses, ambulances, helicopters and institutions. They all rely on secure and stable IT operations.
Arbejdsområde: Ledelse & Planlægning
Periode: november 2014

Incident & Problem Manager (NNIT A/S)

My main task was to participate in the big transition of the Arla Foods' contract from IBM to NNIT. My job was multifunctional as I was an Incident Manager (ITIL) and later I continued as a Problem Manager (please refer to IBM below). I have direct contact to end-users, customer responsible and management. Documentation and project management is essential to my work as I am a part of the continual improvement system.
Arbejdsområde: Ledelse & Planlægning
Periode: april 2013

Senior Problem Manager (IBM Client Innovation Center )

Software and hardware incidents occurs, and my responsibility is to lead the root cause analysis by investigating the question "Why?". In the error control phase I lead the implementation of the determined preventative actions (short and long term basis). A part of the process is risk assessment and reporting (converting and digesting technical language). My role is a part of the ITIL incident, problem and change management.
Arbejdsområde: Ledelse & Planlægning
Periode: november 2007

Operational Acceptance Test Manager (IBM Client Innovation Center )

My responsibility was to approve the transition from the development environment to full production. I put together an internal international team of technicians for each project and lead them through a series of tests. I secured the progress of work to meet the deadline of each project in coordination with the project leader. Before the final OK everybody had to acknowledge and confirm the test results. No items passed the keyhole without my approval.
Arbejdsområde: Ledelse & Planlægning
Periode: oktober 2005

Technical Support Coordinator (PBI Dansensor A/S)

They develop and produce units for gas mixing and testing as well as permeability testers. My responsibility is to help control of our quality. I collect/administer information about faulty units and spare parts and produce statistic and initiate corrective actions. My responsibility also covered follow-up on projects in the technical department
Arbejdsområde: Rådgivning & Support
Periode: maj 2003

Electrical Engineer (Carlo Gavazzi Industri A/S)

I was employed in Field Application Engineering. My assignments were to meet our costumers' needs within sensors or electrical controlling units. This was often done by changing existing electronics. The basis for this was our optical, inductive, capacitive, and conductive sensors
Arbejdsområde: Forskning & Udvikling
Periode: juli 2000

Second in Command (Beredskabsstyrelsen)

I was second in command during emergency response calls. My daily responsibility was to plan and carry out training for conscripts (military service at the Civil Defense). They were educated within firefighting, smoke diving, environmental operations and rescue operations
Arbejdsområde: Medicinal & Sundhed
Periode: august 1991

Software Programmer (B-data)

My responsibility was to meet our costumers' desires via programming in BASIC. The range of costumers was the medico business and hospital sector. My main contacts were the private hospitals. I was responsible for the software interface to analytic machinery. B-data has been merged into WM-data at April 2004. WM-data has been merged into Logica at December 2007. Logica has been merged into CGI at October 2012
Arbejdsområde: IT - Software
Periode: januar 1989

System Supporter ServiceDesk (Nykredit Systemsektionen)

I was the connecting link between our end-users and our technicians. I was placed in the call centre for our office software (Norsk Data). The help desk function brought me in contact with a vide range of persons within Nykredit
Arbejdsområde: Rådgivning & Support
Periode: marts 1986
Mine evner og kundskaber
change management continuous service improvement (csi) data analyst incident management it service management tools - itsm itil key performance indicator management (kpi) kpi ola operation level agreement management (ola) problem management process management process ownership project coordination project management release management reporting service level agreement manager (sla) service management servicedesk servicenow situation management sla team lead test management
Sprog på arbejdsniveau
dansk engelsk
Mine præferencer
Deltidsjob Freelance Fuldtidsjob
Data & analyse IT - Hardware IT - Netværk & Telekomm. IT - Software Ledelse & Planlægning Projektledelse Rådgivning & Support Undervisning
Midtjylland Sønderjylland Østjylland
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