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Sr. Account Executive Clinical Adjudication

Bioclinica


Sr. Account Executive Clinical Adjudication

Primary Responsibilities
For assigned clients, serves as client champion and ensures successful delivery of contracted services by:

  • Maintaining thorough knowledge and understanding of client contracts, deliverables, business practices and key performance indicators. This includes maintaining thorough knowledge of all client agreements (e.g., Service Level Agreement, Governance Agreements, Rate Cards)
  • Maintaining thorough knowledge and understanding of clinical adjudication operational capabilities, processes and technology
  • Developing, communicating and executing an account management plan; identifying critical success factors for tracking, analysis and reporting
  • Managing client reporting; may include creating, maintaining and submitting client service reports
  • Developing, communicating and monitoring corrective action plans as needed
  • Serving as primary point of contact for operational teams and the client
  • Analyzing performance and recommending opportunities for improvement; providing status reports to senior management
  • Surveying key stakeholders; includes conducting client satisfaction and operational surveys, analyzing responses and making recommendations
  • Continually working with client to build partnership and identify opportunities

Identifies opportunities to grow the account in signings, revenue and profitability by:

  • Coordinating timely and comprehensive responses to new business inquiries
  • Providing industry specific information to current and prospective clients to promote understanding of clinical adjudication and services
  • Keeping all teams up to date on recent events, client news, business development opportunities, etc.
  • Assisting in the RFP process

Provides operational support to internal teams as the account expert by:

  • Providing timely updates to internal teams
  • Reporting on critical project status, risks, escalations and achievements
  • Addressing problems through risk management and contingency planning, presenting solutions and/or options to Senior Management

Secondary Responsibilities
Maintains Quality Service and Departmental Standards by

  • Reading, understanding and adhering to organizational Standard Operating Procedures (“SOP”)
  • Establishing and enforcing departmental standards
  • Reviewing and updating company SOPs related to account management

Contributes to team effort by

  • Exploring new opportunities to add value to organization and departmental processes
  • Helping others to accomplish results
  • Performing other duties as assigned and deemed necessary

Maintains Technical Knowledge by

  • Attending and participating in applicable company sponsored training

Qualifications:
Education:

  • Bachelor’s degree in a health-related field or management or related field preferred experience

Experience:

  • 3-5+ years clinical research experience and 3+ years successful pharmaceutical/CRO/medical sales experience ideal; comparable combination of education and experience may be considered
  • Experience in Clinical Adjudication Services is preferred
  • Experience in multinational business operations preferred
  • Progressive management responsibility with strong negotiation and influencing skills
  • Working knowledge of GCP, ICH guidelines and FDA regulations
  • Thorough knowledge of medical and pharmaceutical industry, terminology and practices

Additional skill set:

  • Ability to work independently or in team setting; ability to adjust to changing priorities
  • Strong presentation and negotiating skills
  • Strong interpersonal and communication skills, both verbal and written
  • Ability to project and maintain a professional and positive attitude

Working conditions:
Travel: 0-35%

Lifting: 0-15lbs



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Job type
Full-time job
Placement
Greater Copenhagen
Education
Marketing & Business
Medicine & Health
Social Sciences
Technology
Work area
Data & Analytics
Medico & Health Services
Sales
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Bioclinica at a glance


Bioclinica
Bioclinica
Bioclinica utilizes science and technology to bring clarity to clinical trials: helping companies to develop new life-improving therapies more efficiently and safely.

Geography
Axeltorv 2
1609 København V
Logo: Bioclinica
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