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B2B Omnichannel Excellence Specialist, Direct Models (m/f/d)

Essity Denmark A/S

B2B Omnichannel Excellence Specialist, Direct Models (m/f/d)
Essity is a leading global hygiene and healthcare company. We are committed to improving the quality of life through high-quality hygiene and healthcare solutions. We sell our products and solutions in around 150 countries under many strong brands, including the global market leaders TENA and Tork, as well as well-known brands such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa.

For our newly formed team at Essity we are looking for a B2B Omnichannel Excellence Specialist (m/f/d) for our Tork Business Brand. This can be based in Munich, Mannheim, Hamburg, Lissbon, Gothenburg, Neenah, or Philadelphia.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk

About the Role
In order to improve customer experience in business-to-business interactions, new tasks and positions have emerged. One such newly created role is that of an Omnichannel Excellence Specialist Direct Models (m/f/d), which is part of the Omnichannel Center of Excellence. The role is essential in supporting the Omnichannel Excellence teams in driving business transformation and enhancing the digital customer experience across Tork's owned platforms.

In this role, you'll help make our global Digital Customer Experience (DXC) program a success and shape Tork's digital future. You'll work with various departments and stakeholders like Omnichannel Excellence, Business Process Management, Customer Service, Virtual Sales, and Marketing.

Your Responsibility

  • Assist in driving business transformation initiatives, particularly those related to direct models, in order to support omnichannel transformation.
  • Contribute to efforts aimed at optimizing the overall customer experience within owned platforms.
  • Closely collaborate with global and regional stakeholders to make sure we deliver value to them and their distribution partners and customers
  • Support validation of business requirements coming from global or regional stakeholders
  • Perform sales and customer analysis to facilitate data-driven decision-making
  • Support the implementation of omnichannel best practices, particularly in the context of direct models towards the regional Sales, Customer Service, and Customer Marketing teams
  • Collaborate with the training team to develop and deliver quick training programs for example to support product launches in countries .

You Identify Yourself With

  • You have 2+ years of experience working in B2B sales, B2B E-Commerce, Inside/Virtual Sales or Customer Service.
  • You are Feel comfortable in working with ambiguity and changing environments
  • You can build relationships, manage different expectations and work effectively with cross-functional & cross-cultural teams
  • Experience with digital platforms, websites, or shops is an advantage.
  • You have excellent communication and collaboration abilities.
  • Very good Excel and PowerPoint skills

Our Benefits for You

  • Compensation & Benefits
    Compensation above tariff level, bonus, pension schemes, anniversary bonus, child allowances, Corporate Benefits & other employee benefits, factory outlet and free giveaways
  • Work-Life-Balance
    Flexible working hours, 30 days of vacation, lifetime work account
  • Learning & Development
    In-depth onboarding, training opportunities such as digital learning platform, coaching & mentoring, individual development plan, participation in professional conferences
  • Health & Well-being
    Lease-a-bike, health and well-being days, mindfulness courses, "PME Familienservice", employee surveys
  • Team & Collaboration
    People culture, communities & networks, co-working spaces, leadership guidelines, canteen
  • Mobility
    Public transport allowance, bicycle parking, free car parking, e-charging stations

This Is Us
At Essity our Beliefs & Behaviours (Care, Collaboration, Courage and Commitment) is the foundation for our inclusive culture and as such something we are living on an everyday basis. With a purpose of Breaking Barriers to Well-being diversity, equity & inclusion

is established in our core.

Let’s Connect!
The Talent Acquisition Team is happy to answer any questions related to the open role.


Together, we are improving lives, every day.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

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Essity Denmark A/S

Gydevang 33, 3450 Allerød

Essity is a leading global hygiene and health company. We are dedicated to improving well-being through our products and services.

We accept unsolicited job applications: Apply through our webpages
We perodically offer student internships

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