Opslag hos Princh
Princh A/S
Customer Success – Aug 14, 2024 * Please apply via Indeed Successful software scale-up looking for another motivated and skilled colleague for the Customer Success Team! We are looking for our next Customer success colleague at Princh! The person we are looking for is a quick learner, empathic, and an excellent communicator. It is also very important that this individual has a strong technical understanding of IT and the ability to troubleshoot potentially challenging problems in the customers' software or network. If this sounds like you, then you are on your way to joining our successful software scale -up on our exciting and challenging journey to becoming the global standard for public printing and payment! About you: You take pride in giving every customer the best possible experience – even when it is tough, and the customer is difficult! You are outgoing, socially intelligent, patient and a strong communicator. We expect you to be a self-starter with a positive mindset and a team player. It is crucial that you have a strong technical understanding and are a quick learner. It is also a requirement that you have a relevant technical education or experience from a similar position or background. It is preferred that you have at least one year of technical customer support experience. Main responsibilities: • Keep customers happy by answering incoming support tickets by mail, phone, and video. • Follow up with our North American customer base to make sure they fully utilize our service, preventing churn and enabling upsell. • • • • Carry out remote installations for new customers. Troubleshoot and support existing customers in improving their setups. Coordinate with our partners and sales and marketing team. Collect customer feedback and share and discuss with the development team. Princh A/S Bjørnholms Allé 22 DK-8260 Viby J CVR: 37833789 Briefly about us: Princh is an innovative, cloud-based solution for printing, copying, scanning, and electronic payments. We are the leading solution in Europe and North America and are on track to become number one globally! Founded in 2015 with headquarters in Denmark and an American office in Columbus, our international team thrives in a casual yet professional environment. Team building is a core part of our culture at Princh. We believe that strong teams are built on trust, collaboration, and shared experiences, which is why we have annual team getaways— this year, we’re heading to Italy! These events give our team an opportunity to strengthen bonds, foster creativity, and celebrate our collective achievements. We also value autonomy, empowering our team members to take ownership of their roles as we work towards becoming the leading standard for public space printing and payments. What we offer: A unique possibility to be part of a rapidly growing software company. You will be part of our international team and will be working on mission critical tasks. We are growing at a fast pace, so if you want to develop your strengths and keep on learning, there are always new and exciting challenges to take on. Job Type: Full-time Pay: $40,000.00 - $50,000.00 per year Benefits: • • • • • • 401(k) Dental insurance Health insurance Paid time off Vision insurance Annual team get away in Europe Schedule: • Monday to Friday Work Location: Hybrid (in office and remote) * If you are interested in applying, please do so via Indeed Princh A/S Bjørnholms Allé 22 DK-8260 Viby J CVR: 37833789
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Ad created on 14 August 2024, last update on 14 August 2024 2024-08-14 22:43:07.100
Princh A/S
Bjørnholms Allé 22, 8260 Viby JMore info for this company
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