Profile #277597

I am a seasoned IT Professional, a fast learner and a hard-working individual with a deeply rooted customer centric mindset. My collaboration is efficient and my communication is effective, both done with a light touch of humour. I enjoy being the bridge between business and tech, leading, aligning and working together towards delivery.
Leader Collaboration Teamwork Delivery-focused Customer-centric Agile Scrum  
Updated 29. juni 2023
My education
1992 - 1993

Bachelor

Anden uddannelsesinstitution i udlandet

Educational area: IT
Period: januar 1992 - december 1993
My work experience
2019 - 2023

Platform Product Owner - Supply Chain, Cold Chain, Pharma Cold Chain

Maersk Group - A.P. Møller Mærsk

  • Ownership of the Product Vision and Roadmap with business stakeholders.
  • Implementing a Salesforce-based Quality Management System for Pharma.
  • Maintaining a healthy Product Backlog in an Agile environment.
  • Work prioritization based on business and technical strategy.
  • Cross-functional collaboration with multiple stakeholders across Product, Commercial, Tech, UX and Support teams.
  • Process mapping for improvements, trainings and dependencies.
  • Breaking down features into smaller chunks for iterative development.
  • Product Optimization, to continually enhance the customer experience.
    • - Liaising with the Service Management team to monitor incidents and resolution times.
    Work area: Teknik
    Period: oktober 2019 - februar 2023
    2018 - 2019

    IT Product Manager - Core Supply Chain Management

    Maersk Group - A.P. Møller Mærsk

  • Cross-functional collaboration.
  • Incident Management and Release Management.
  • Product Optimization, to continually enhance the customer experience.
    • - Provide support team towards transition to the New Digital Platform.
    Work area: Teknik
    Period: oktober 2018 - oktober 2019
    2016 - 2018

    IT Product Manager - Robotic Process Automation (RPA)

    Maersk Group - A.P. Møller Mærsk

    - Cross-functional collaboration.
    - Infrastructure scaling for optimization of IT Operations.
    - Incident Management and Release Management.
    - Team engagement via virtual meetings, discussing problems and potential improvements.
    - Product Optimization, to continually enhance the customer experience.
    Work area: Teknik
    Period: april 2016 - september 2018
    2014 - 2016

    Manager - Application Management & Service Management

    Maersk Group - A.P. Møller Mærsk

  • Liaising with various support level staff, to ensure provision of timely services within Incident Management, Change Management, Problem Management and Release Management.
  • Engagement with the ITSM leaders to identify improvements and training needs to support applications.
  • Team engagement via virtual meetings, discussing problems and potential improvements.
  • Being a coach and mentor for geographically dispersed teams.
    • - Liaising with application vendors to ensure Service Delivery as per contract.
    Work area: Teknik
    Period: januar 2014 - marts 2016
    2010 - 2014

    Manager - IT & Administration

    Maersk Group - A.P. Møller Mærsk

  • Infrastructure Management (IT & Administration)
  • Application Management & Support.
  • Incident Management.
  • Contract & Vendor Management.
  • Travel-desk Management.
  • Asset & Office Supplies Management.
  • Preparation of IT Budgets.
  • IT reporting to the Head Office IT team.
    • - Team Management
    Work area: Teknik
    Period: marts 2010 - december 2014
    2000 - 2010

    Senior Executive - Infrastructure & Support

    Maersk Group - A.P. Møller Mærsk

  • Infrastructure Management (Network, Hardware, Software) for 4 locations within the country.
  • System Administration.
  • Incident Management & Vendor Management.
  • Provision of IT Support Services.
    • - IT Budgeting.
    Work area: Teknik
    Period: januar 2000 - februar 2010
    1996 - 1999

    Executive - Customer Service

    Maersk Group - A.P. Møller Mærsk

  • Data Entry and preparation of Shipping documents for customers.
  • Preparation of Reporting documents to Customs.
    • - Customer Query Management.
    Work area: Eksport
    Period: maj 1996 - december 1999
    1994 - 1996

    Executive - IT

    CMG-CGM Group - Neptune Orient Lines

  • Systems Administration
  • IT Hardware and Software support.
  • IT Vendor Management.
  • IT Procurement

    • Additional responsibilities:
  • Batch Processing (EDP)
    • - Pricing
    Work area: Teknik
    Period: september 1994 - maj 1996
    My skills and abilities
    Skills
    azure devops (ado) backlog refinement communication confluence cross-functional collaboration enterprise design thinking practioner mentoring people management prioritization product backlog management scrum certified (psm-1) servicenow sprint planning sprint retrospective user story creation
    Skills at working proficiency
    danish (du3 - modul 3) english urdu
    My preferences
    Job type
    Fuldtidsjob
    Work areas
    Projektledelse
    Location
    Storkøbenhavn
    Salary
    62.000 DKK / month
    Contact me!