Circularparts.com is a brand-new trading platform for new, used, and refurbished auto parts in Europe which I helped both in designing, launching, and promoting in Denmark, Sweden, Norway, and other countries in Europe. The company was started within the previous workplace GlobeCom and began as a brand-new project on a three people team.

My main tasks included:

* Customer support & market research. Called potential customers to gather qualitative data about their online sales activities and experience with other online marketplaces. When needed helped our customers by phone or email to answer their questions and help them in using the platform.

* Build the platform’s Help Center. Created the platform’s knowledge base from scratch by describing the whole platform through user manuals and guides. Afterwards, I wrote “How To...” articles guiding customers step by step through the inventory upload process.

*Design. After months of close collaboration with the CTO, we designed and launched Version 1 of the Circularparts.com trading platform in May 2023.

* Outbound sales. Cold-calling potential customers in Sweden, Norway, and Denmark. Convinced 20% of my prospects to join the trial. Registering activities in our CRM system.

IT reseller offering refurbished IT hardware services worldwide. My main job was to help take GlobeCom to the next level by rebranding it as an IT Disposal service provider and to overlook its online marketing channels including the website, eBay store, and LinkedIn as well as plan & execute a coherent digital marketing strategy.

My main tasks included:

* Digital marketing. Create a coherent online marketing strategy. Then execute and report directly to the general manager. Executed multiple projects including a Google Ads campaign and newsletter campaign. Meanwhile I also supported sales team in creating various marketing materials, for example, new brochures or PowerPoint templates.

* Content writing. Redesigned and improved the English website in WordPress. On my initiative started the company’s blog. Created original & engaging content for LinkedIn and Facebook. Simplified the language, corrected grammatical mistakes, and improved readability. Designed new graphical elements.

* E-commerce. Was trusted to rebrand the company’s eBay store and helped with significantly improving product photo quality. To achieve that I rebuilt GlobeCom’s photo studio and taught a colleague how to take better product photos. Then redesigned the eBay store to look professional. Finally, maintained and created new eBay product listings.