Revenue Operations Tech Specialist

We are Heimdal® and cybersecurity is our passion. Join us in an internationally expanding business, leading the fight against cybercrime!

We have been praised by the FBI and are winners of multiple awards, most recently the "Cloud Based Solution of the Year" at the 2023 Network Computing Awards and "Risk Management Award" at the Security Excellence Awards and 7 (!) awards in the G2 Fall report, such as "Best Support for Mid-Market", "High Performer in the EDR, Endpoint Management, and Antivirus categories" and "Highest User Adoption in the EDR category".

When joining Heimdal, you will embark on a thrilling ride in Europe's fastest growing bootstrapped cybersecurity business, where we believe that the team is the cornerstone of what we do tomorrow. We are leading the fight against cybercrime, developing new technologies and providing intelligence to protect over 11,000 companies worldwide against cybercriminal attacks and data security breaches.

As a Revenue Operations Tech Specialist, you will be responsible for the management and development of Salesforce, to ensure full utilization and customization of the platform to match and support business objectives (preferably using agile techniques and strategies). This role will review and analyse business processes, services and information needs with a view to implementing change management initiatives to improve the user experience and increase productivity.

The role is located in Bucharest, Romania. You will report to our Head of Revenue Operations. The role is hybrid, meaning that approximately 90% is work from home and 10% from the office (Opera Center 1, M Eroilor). These percentages can change, depending on projects, strategy, priorities or other company needs.

Duties and responsibilities:

Technology Optimization:

• Evaluating and leveraging technology to automate and streamline revenue processes.
• Assessing, implementing, and optimizing tools like CRM systems, marketing automation platforms, and analytics software.
• Integrating technologies and ensuring proper data management.
• Produce functional, technical and system design documentation.
• Create test scenarios for applications and enhancements, ensuring functional requirements are met.
• Conduct feasibility studies of applications and system solutions.

RevOps Analysis

• Consult and liaise with stakeholders to gather and confirm business requirements.
• Analyse and consolidate information to develop solutions to ensure business requirements are achieved.
• Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts.
• Provide expert support to key stakeholders in managing system and process changes.
• Provide expert advice on application solutions.
• Able to understand the:

               - Sales data and data relationships to help build reports, workflows, and visualizations.

               - Sales processes to adapt to (new) requirements.

               - Heimdal Products and related segmentations to be able to comply with CRM and analytics improvements.

System Support & Administration

• Oversee all system maintenance and configuration, including user set-up, roles, profiles, groups, queues, security and permissions, workflows and validation rules, custom objects, and fields.
• Supervise and advise on all system enhancements.
• Monitor and analyse systems metrics, system performance, and user activity.
• Perform new release evaluations and execute new functionality rollouts.
• Lead continuous improvement initiatives to improve user experiences and increase efficiencies.
• Regularly audit data to uncover data integrity issues and/or opportunities for process improvements.
• Develop complex reports and dashboards to support the delivery of business key metrics.
• Deliver effective training modules and user guides.

Required qualifications:

• Excellent spoken and written English.
• Salesforce Certified Administrator (CSA) with a minimum of 2-4 years’ experience.
• CPQ Solution experience (considered a plus: DealHub CPQ).
• Systems integration experience (sales, marketing, etc. tools).
• Proficient Microsoft Office suite (Excel, Word, PowerPoint).
• Experienced in data modelling, process mapping, and specification documentation.
• Considered a plus: Power BI, SQL.
• Superior studies: minimum Bachelors’ degree.

Personal traits:

• Strong problem-solving- and analytical skills, capable of breaking down complex issues and identifying key drivers.
• Strong project management skills.
• Strong stakeholder management skills.
• Excellent interpersonal skills: diplomatic communicator, ability to engage and collaborate with all levels of employees.
• Excellent time management skills and ability to manage multiple activities in a deadline-oriented environment, highly organized and attentive to details.
• High level of detail orientation; enjoys spotting patterns, errors, and issues.
• A ‘can-do attitude’ and thinking outside the box.
• Committed to developing skills and knowledge.

What we offer:

• Premium medical insurance.
• Extra salary benefits (Benefit is our partner).
• 1 extra Day Off (Personal Day).
• 1 extra Day Off (for each year in the company).
• Bookster and LinkedIn Learning subscriptions.
• Unique opportunities to pivot in the organization, according to your development and skills.
• Flexible work environment within a dynamic and growing team.
• Exceptional environment for personal and professional growth.

Our Mission
We are leading the fight against cybercrime and protecting the operational integrity of all midmarket and lower enterprise companies.

Our Culture
We believe in hiring the best and the brightest while cultivating a culture of collaboration and execution. We are Dedicated, Innovative, and Humble. As in devoted and passionate about our work and what we do. We seek to optimize, improve every day, and challenge status quo. We are open-minded to new ideas and to feedback, and we know success comes from hard work.

We are committed to constantly create an environment where each individual has the opportunity to grow, personally and professionally. We have a strong sense of unity and togetherness and know we are stronger together, and having fun together is a key element at Heimdal.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to gender, race, color, disability, religion, marital status, family or parental status.