Senior Customer Success Manager

We are Heimdal® and cybersecurity is our passion. Join us in an internationally expanding business, leading the fight against cybercrime! 


We have been praised by the FBI and are winners of multiple awards, most recently the "Cloud Based Solution of the Year" at the 2023 Network Computing Awards and "Risk Management Award" at the Security Excellence Awards and 7 (!) awards in the G2 Fall report, such as "Best Support for Mid-Market", "High Performer in the EDR, Endpoint Management, and Antivirus categories" and "Highest User Adoption in the EDR category".

 

When joining Heimdal, you will embark on a thrilling ride in Europe's fastest growing bootstrapped cybersecurity business, where we believe that the team is the cornerstone of what we do tomorrow. We are leading the fight against cybercrime, developing new technologies and providing intelligence to protect over 15,000 companies worldwide against cybercriminal attacks and data security breaches. 


The Role

As a Senior Customer Success Manager in Heimdal, you will be responsible for large customers in the Danish & Nordic region, ensuring they obtain the maximum value possible from their investment in our products. You will work in close cooperation with sales leadership to drive additional growth through proactive engagement with your assigned customer base.

You will have a track record of success with Cloud subscription licensing, with growth, and in building beneficial, positive relationships with customers, and the broader account management team. 


This position carries a sales quota. 


Your will report to Anders, our Customer Success Team Lead, Nordics. You will be based in Copenhagen, Denmark. 


Your day-to-day


Attributes


What you bring to the team


What we offer


Our Mission
We are leading the fight against cybercrime and protecting the operational integrity of all midmarket and lower enterprise companies. 


Our Culture
We believe in hiring the best and the brightest while cultivating a culture of collaboration and execution. We are Dedicated, Innovative, and Humble. As in devoted and passionate about our work and what we do. We seek to optimize, improve, and challenge status quo. We are open-minded to new ideas and to feedback, and we know success comes from hard work.

We are committed to constantly create an environment where each individual has the opportunity to grow, personally and professionally. We have a strong sense of unity and togetherness, and having fun together is a key element at Heimdal.

See what Peter, our Sales Enablement Partner, has to say about Heimdal here: 

https://youtu.be/09VMldwc9PQ?si=81YnH7gt1dOnWU8G 



We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to gender, race, color, disability, religion, marital status, family or parental status.