B2B Technical Support Engineer (working in shifts)

We are Heimdal® and cybersecurity is our passion. Join us in an internationally expanding business, leading the fight against cybercrime! 

We have been praised by the FBI and are winners of multiple awards, most recently the "Cloud Based Solution of the Year" at the 2023 Network Computing Awards and "Risk Management Award" at the Security Excellence Awards and 7 (!) awards in the G2 Fall report, such as "Best Support for Mid-Market", "High Performer in the EDR, Endpoint Management, and Antivirus categories" and "Highest User Adoption in the EDR category".

When joining Heimdal, you will embark on a thrilling ride in Europe's fastest growing bootstrapped cybersecurity business, where we believe that the team is the cornerstone of what we do tomorrow. We are leading the fight against cybercrime, developing new technologies and providing intelligence to protect over 15,000 companies worldwide against cybercriminal attacks and data security breaches. 

This describes you:

• Attentive to details
• Customer oriented
• Very good English

Responsibilities:

• Solve product or service problems by: 
  - clarifying the customer's complaint;
  - determining the cause of the problem;
  - selecting and explaining the best solution to solve the problem;
  - expediting correction or adjustment;
  - following up to ensure resolution.
• Prepare product or service reports by collecting and analyzing customer information. Create and deliver feedback reports to the appropriate departments: Q&A, Development, Marketing;
• Attract potential customers by effectively answering product and service questions via email/tickets, phone, remote assistance sessions or/and external forums/communities;
• Manage customer accounts, alerting Heimdal Corporate customers of potential problems in their PC environment, providing the customer with solution proposals.

Requirements:

• You have at least 1 Year Experience in providing Technical Support;
• You have advanced English writing & speaking skills;
• You have good technical skills and knowledge of Windows OS;
• You have knowledge of Windows Server / Windows Desktop Family administration (AD, DHCP, DNS, Remote Services);
• Good knowledge of networking concepts;
• You have excellent communication skills and a positive attitude.

What we offer:

• Premium medical insurance;
• Extra salary benefits (Benefit is our partner);
• On-call bonus;
• 1 extra Day Off (Personal Day);
• 1 extra Day Off (for each year in the company);
• Bookster and LinkedIn Learning subscriptions;
• Challenging and interesting projects;
• A fast-growing company outlook = huge personal growth potential;
• A competitive, dynamic & awesome team;
• A fun, flexible and relaxed work environment.

Our Mission
We are leading the fight against cybercrime and protecting the operational integrity of all midmarket and lower enterprise companies.

Our Culture
We believe in hiring the best and the brightest while cultivating a culture of collaboration and execution. We are Dedicated, Innovative, and Humble. As in devoted and passionate about our work and what we do. We seek to optimize, improve every day, and challenge status quo. We are open-minded to new ideas and to feedback, and we know success comes from hard work.

We are committed to constantly create an environment where each individual has the opportunity to grow, personally and professionally. We have a strong sense of unity and togetherness and know we are stronger together, and having fun together is a key element at Heimdal.

See what Peter, our Sales Enablement Partner, has to say about Heimdal here: 

https://youtu.be/09VMldwc9PQ?si=81YnH7gt1dOnWU8G 

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to gender, race, color, disability, religion, marital status, family or parental status.