Air Liquide is looking for a Customer Management Team (CMT) Manager in Horsens.
As CMT Manager in our Danish team, you will manage a motivated and skilled team who always go the extra mile for the customer. Our team is the single point of contact for all incoming customer requests and its partners; additionally, the team collaborates and works closely with internal departments such as Sales, Finance, Stock & Transport, Production etc.
The most important tasks are:
Staff management & leadership
Training and coordination of CMT employees
Active Cycle-reporting
Coordinating CMT interests with that of other departments
C-IMP and project work
Being CMT Manager, means supporting and motivating the team in order to ensure the highest level of customer service satisfaction, order intake, regulatory compliance and internal coordination between departments. You will be responsible for their training and development, coordinate and review the performance of their work as well as recruiting new team members when needed.
To be able to succeed we believe you should fill in the following requirements:
Professional requirements:
Experience with leading teams is beneficial, but not required, excellent communication skills is a must
Fluent in English. Understanding of a Nordic language is a plus
Good computer skills required, basic software/hardware knowledge is good to have
Experience from customer service or order intake
As a person you are:
A peoples person
Able to interact at all levels of the organization
Organized but adaptable and flexible, follow routines and decisions
Work well alone and as part of a team
Able to give and receive feedback and thrive in a feedback culture
We will reach out to candidates on an ongoing basis, the application deadline is November 10, 2024.
This recruitment is managed by our internal recruitment team. We therefore have contact from recruitment and staffing companies. #LI-SM3
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Location: Horsens - Call center