Returns Investigator Engineer

Returns Investigator Engineer

Location: Shakopee, Minnesota (On-site)

Company: Resound, a leading manufacturer in the hearing aid sector.

The Returns Investigation Engineer will provide hands-on expertise and drive troubleshooting and analysis of product returns and data to identify failure mechanisms at the device and ecosystem level. Through teamwork and cross-team collaboration, this critical role will provide insights and solutions that will solve real customer problems and reduce returns.

Highlights

• Troubleshooting: Identify failure mechanisms in physical devices within various ecosystems (hardware, software, connected devices).
• Process Improvement: Establish and enhance process for failure mechanism identification.
• Training: Educate the product quality team on effective troubleshooting and identification of failure mechanisms.
• Documentation: Track and report failure mechanisms and their impact on return rates.
• Investigation: Conduct hands-on investigation of product returns to determine cause, propose viable solutions and design modifications.
• Data Analysis: Analyze device failure data to identify trends and problem solving priorities; report data to cross functional teams.
• Continuous Improvement:  Contribute to product design and verification processes aimed at reducing returns.
• Technical Development: Maintain and enhance technical knowledge relevant to investigations and analysis.
• Leadership: Provide guidance and training to quality technicians and colleagues.

Minimum Qualifications:

• Education: Bachelor’s degree in engineering or a related technical discipline, or equivalent work experience.
• Experience: At least 5 years of experience in Quality, R&D, or Operations with a focus on troubleshooting in hardware and electronic product systems.
• Industry Knowledge: Familiarity with operations and R&D processes in the electronics or medical device industry.
• Lean/Six Sigma: Experience in Lean or Six Sigma methodologies is highly desirable.
• ERP Systems: Proficient in using ERP systems.

Competencies

• Strong interest in understanding complex technical systems.
• Knowledge and experience in troubleshooting and identifying failure mechanisms.
• Prioritization skills based on customer impact.
• Ability to analyze data and apply statistical methods for insights.
• Effective time management, especially under pressure.

What We Offer

• Competitive Salary: Commensurate with experience and qualifications.
• Generous Benefits: Including Paid Time Off (PTO), Paid Holidays, 401k with company match, Paid Parental Leave, Transition back to Work Benefits and HSA contributions.
• Family Benefits: Free hearing aids for family members.

Application

If you are motivated to make a positive impact in the lives of individuals with hearing loss through your engineering skills and passion for quality improvement, ReSound encourages you to apply!

Join Us

Be part of a team that's dedicated to making a difference through sound and helping people live fuller lives. We look forward to your application!

Equal Opportunity Employer

GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace.  GN Hearing openly supports and is fully committed to the recruitment, training and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees. View The EEO is the Law poster and its supplement.

E-Verify

GN Hearing / ReSound participates in E-Verify. View the E-Verify poster here.  View the Right to Work poster here.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

#LI-ReSound

Location: MN, Bloomington

Additional location:

• MN, Shakopee