Position: Consumer Tech Support Specialist
Reports to Title: Consumer Tech Support Manager
Department/Division: Technical Support
Primary Work Location: Bloomington, MN
Job Code/Classification: Non-Exempt
Position Overview
As part of the Consumer Technical Support team, you will deliver customer focused support through phone and email relating to ReSound hearing aids, wireless accessories, and mobile devices. Help to resolve issues and questions while providing basic product information and assistance. Most importantly, you will help empower the end user through knowledge and understanding of their devices.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Competencies (Knowledge and Skills needed for this position.)
Desired Qualifications
Preferred Education:
Experience (Required):
Experience (Preferred):
Other:
Other Information
Direct reports: NA
Indirect reports: NA
Working Environment: Open office environment, home office (if applicable)
Physical Demands: Sitting most of the day.
Position Type and Expected Hours of Work: Full-time position, Monday – Friday between the hours of 8 am and 6 pm CST dependent on schedule
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer
GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees. View The EEO is the Law poster and its supplement.
E-Verify
GN Hearing / ReSound participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
#LI-ReSound
Location: MN, Bloomington