Junior IT Support (system administration)

We are Heimdal® and cybersecurity is our passion. Join us in an internationally expanding business, leading the fight against cybercrime! 

We have been praised by the FBI and are winners of multiple awards, most recently the "Best AI & Machine Learning Security Solution of the Year" at the 2023 Computing Security Awards and "Cloud Based Solution of the Year" at the 2023 Network Computing Awards. We've also awarded the "Risk Management Award" at the Security Excellence Awards and 7 (!) awards in the G2 Fall report, such as "Best Support for Mid-Market", "High Performer in the EDR, Endpoint Management, and Antivirus categories" and "Highest User Adoption in the EDR category".

When joining Heimdal®, you will embark on a thrilling ride in Europe's fastest growing bootstrapped cybersecurity business, where we believe that the team is the cornerstone of what we do tomorrow. We are leading the fight against cybercrime, developing new technologies and providing intelligence to protect over 15,000 companies worldwide against cybercriminal attacks and data security breaches. 

As a Junior IT Support, you will help with onboarding new employees as well as help troubleshoot any potential issues that our employees have. Will also help with implementation of new solutions in the IT department.

Structure:

• Department: IT & Support
• Division: System administration support
• Reports to: System Administrator Support Team Leader

Responsibilities:

• Configures equipment for new employees;
• Keeps the asset list up to date;
• Solves hardware and software issues;
• Manages AD accounts;
• Checks received security alerts and escalates them if necessary;
• Helps implementing new software/hardware solutions;
• Must work from the office when it’s needed.

Education & experience required:

• Excellent communication skills and a positive attitude;
• Good technical skills and knowledge of Windows OS;
  
• English is a must (good verbal and writing);
• Hardware knowledge (swap ram sticks, change SSD/HDD, etc).

Nice-to-have:

• Knowledge of Windows Server / Windows Desktop Family administration (AD, DHCP, DNS, Remote Services)

What's in it for you:

• Private medical insurance (Expert Ultra at Regina Maria);
• Monthly budget in an online benefit platform;
• Bookster and LinkedIn Learning subscriptions;
• Referral bonus;
• Additional company-paid days off ("Personal Day" and "Anniversary Days");
• Personal and professional development (trainings and certifications);
• An amazing journey in an internationally growing company;
• A competitive, dynamic, and awesome team;
• A fun, flexible, and relaxed work environment.

Our Mission
We are leading the fight against cybercrime and protecting the operational integrity of all midmarket and lower enterprise companies.

Our Culture
We believe in hiring the best and the brightest while cultivating a culture of collaboration and execution. We are Dedicated, Innovative, and Humble. As in devoted and passionate about our work and what we do. We seek to optimize, improve every day, and challenge status quo. We are open-minded to new ideas and to feedback, and we know success comes from hard work.

We are committed to constantly create an environment where each individual has the opportunity to grow, personally and professionally. We have a strong sense of unity and togetherness and know we are stronger together, and having fun together is a key element at Heimdal.

See what Peter, our Sales Enablement Partner, has to say about Heimdal here: 

https://youtu.be/09VMldwc9PQ?si=81YnH7gt1dOnWU8G 

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to gender, race, color, disability, religion, marital status, family or parental status.