IT Service Desk Manager

Are you an aspiring individual with a passion for combining your IT knowledge with your service management skills? Are you enthusiastic about making a difference and maintaining high levels of customer satisfaction? Then this is your opportunity!

We are a dynamic, growing IT team committed to innovation and excellence, and we are looking for an IT Service Desk Manager to join our team. We are looking for a person who is confident in taking responsibility for managing our IT service desk operations and who thrives in the complexity of a global organization.

Who is this growth company?

We are TP Aerospace! A fast-growing and dynamic company operating in the aviation industry. With headquarters in Copenhagen and eleven sites spanning from Orlando to Melbourne, we operate in a highly global environment where things are moving fast! 

The opportunity:

We seek a skilled and experienced IT Service Desk Manager to join our team. As IT Service Desk Manager, you’ll play a critical role in supporting the organization and be a key driver in setting standards across borders and cultures. You will be working in a friendly, curious, fast-paced, and diverse work environment where no two days are the same. You will get the possibility to influence business decisions with your expertise and to meet & collaborate with some of the most passionate individuals in the industry. 

The primary tasks: 

• Manage and oversee IT service desk operations, ensuring efficient and effective support for all IT-related issues. 

• Develop and implement IT service management processes and procedures based on ITIL best practices. 

• Monitor and report on service desk performance, identifying areas for improvement. 

• Provide Tier 2 and 3 support for complex IT issues. 

• Collaborate with other IT teams to ensure seamless delivery of IT services. 

• Maintain and update IT service desk documentation. 

• Ensure compliance with security protocols and procedures. 

Qualifications:

We seek a team member who can identify with the description below: 

• Bachelor’s degree in computer science, Information Technology, or a related field with 5+ years of experience in IT service management. 

• Strong knowledge of ITIL practices and service management tools. 

• Experience in IT support for Tier 1 and 2 issues. 

• Excellent problem-solving skills and attention to detail. 

• Strong communication and interpersonal skills. 
• Fluent in English both in writing and speaking. 

It is an advantage if you have: 

• Certified: ITIL certification, Microsoft certifications. 

• Skills in PowerShell, Python, or other scripting languages. 

• Experience with Microsoft solutions such as Intune, Defender, etc. 

• Knowledge of firewalls, VPNs, and other security protocols. 

How do team spirit and professional development sound?

We offer a highly vibrant and international work environment with colleagues from all over the world. We guarantee a steep learning curve that will foster your personal and professional development, and you will have the freedom and ability to influence your tasks and everyday work life in close cooperation with the team. 

We take immense pride in the strong team spirit characterizing our global workforce. You will gain a solid group of engaged and dedicated colleagues who are great at what they do and enjoy doing it, and your contribution will be a key part of our success! 

Don’t hesitate to apply today!

Ready to take the next step? Grab a coffee and spend 10-15 minutes writing a short but motivated cover letter. Click “Apply” and upload this letter and your resume onto our recruiting platform. The deadline for applying is end of December 6th 2024, so don’t hesitate to start your application today! 

Only applications received through the recruiting platform will be considered for the position. We will conduct interviews throughout the process and reserve the right to close the vacancy before the deadline if we find the right candidate.