ERU Health Facility PSS Delegate

Dansk Røde Kors


ERU Health Facility PSS Delegates focus on protection and mental health and psychosocial support to patients, relatives and national staff in ERU hospitals and clinics.

ERU Health Facility PSS Delegates assess, monitor, and evaluate relevant interventions for patients, relatives and national staff. They build the capacity of national staff and volunteers to carry out interventions and activities in the ERU hospitals and clinics. They also act as technical advisors in matters of protection and mental health and psychosocial for Emergency Response Unit management and other partners.

ERU Health Facility PSS Delegates are experienced in providing community-based psychosocial support in emergency and recovery phases.

Candidates with fluent Danish, English and a third language (French, Spanish, Arabic, Portuguese) are preferred.

Reporting lines
ERU Health Facility PSS Delegates report to ERU Team Leader or HeOps

ERU Health Facility PSS Delegates focus on:

  • Assess or continue assessment of protection and mental health and psychosocial needs of patients and relatives
  • Plan activities and interventions to build resilience in individual and groups of patients as well as relatives seeking synergies with other initiatives or programmes where possible
  • Create support structures for patients and relatives in their transition, rehabilitation and re-integration and inclusion into their local communities
    • Agree with ERU colleagues on modes of collaboration and flow of patients through the clinics
    • Advocate for health clinics/hospital to uphold the dignity and confidentiality of patients (e.g., having quiet separate rooms to confidentially speak to individuals/families, activities for children requiring more longer term care, ensuring patients are not neglected, separate toilets for males & females etc.)
    • Identify and refer persons with mental health problems

If the tasks are not already carried out or at request:

  • Develop assessment questionnaires and carry out assessments in protection and psychosocial support using a mixed variety of methodologies
  • Assess or train assessment teams to carry out assessments and analyse findings in order to develop a revised plan of action
  • Adapt or develop a monitoring and evaluation system aligned with and based on IFRC and PS Centre standards
  • Provide input to programmes, interventions and strategies and appeals based on assessment findings that build on global minimum standards and identified best practices
  • Map referral services and pathways, develop templates and procedures for follow up of referrals
  • Information management vis-à-vis target populations

Capacity building and volunteer management

  • Develop volunteer profiles, recruit, screen, train, mentor and supervise volunteers
  • Train volunteers and/or train trainers in protection and psychosocial support approaches and interventions such as psychological first aid, lay-counselling and establish and run Child and other Friendly Spaces
  • Train volunteers and/or train trainers in focused protection and psychosocial support approaches suitable for activities in hospitals and clinics taking age, gender and diversity into consideration
  • Capacity build and mentor the Host National Society focal point(s) in the areas of protection and psychosocial support
  • Promote a culture of non-violence and conflict resolution

Programmatic area

  • Provide psychological first aid to patients, relatives and national staff if needed
  • Establish Child and other Friendly Spaces and psychosocial activities for patients and relatives
  • Maintain safe environments including a safety plan for those with protection needs
  • Establish support groups and train volunteers to support such groups
  • Offer individual and group counselling and/or psychoeducation on topics as loss and grief
  • Develop and disseminate key messages through awareness raising
  • Collaborate with the surrounding community and its leaders and institutions as schools, youth clubs, women’s and men’s groups where possible
  • Identify, contextualize, translate and produce information, education and communication materials
  • Support implementation of structures and mechanisms for staff and volunteers support
  • Establish referral systems for issues such as mental health support, in response to sexual and gender-based violence and child protection concerns

Advocacy and liaising

  • Advocate for the importance of integrating protection and mental health and psychosocial support across sectors
  • Link with Restoring Family Links and other Movement services
  • Map, establish relations and coordinating with stakeholders, Movement partners and other agencies for common interventions e.g. adapted guidelines for protection and psychosocial support
  • Model accountability and transparency to and among partners, donors and people affected by the crisis event


  • Provide regular and timely reports

If requested by the ERU team leader

  • Offer technical advice on actions to take as e.g. interventions that further the development of a culture of stress management and conflict resolution in the team
  • Assess needs for psychosocial support to Delegates and national staff if requested to do so

Provide psychological first aid to team members and Host National Society’s staff in acute need hereof

Apply now


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Røde Kors Katastrofeberedskab (ROSTER)
Join us. Together we can make a world of difference. The Red Cross is always present. We are the largest humanitarian organisation in the world and for 150 years we have helped alleviate people through wars and disasters, diseases and loneliness. Most countries have signed an agreement which gives the Red Cross Red Crescent Movement a unique position and mandate to provide aid regardless of nationality, race or political views. We currently count 11 million volunteers in 191 countries. We are part of your local community no matter where you live. When disaster strikes, we are there.

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