CTI Consultant

Danfoss

Fuldtidsjob
Sønderjylland

Do you have great communicational and co-operational skills? Are you a structured team player with previous working experience in IT? Then you might our new colleague in the platform team!

The platform team is a member of the customer management relationship capability in Danfoss group IT. Danfoss group IT is a global organization, consisting of more than 400 employees around the globe.

As the new CTI Consultant in the platform team, you will be a member of a global team securing that the Customer Service Centers in the regions are giving our customers the best experience possible by utilizing the platform to its full extent. Thereby you will help Danfoss to continue growing and have a direct impact on our balance sheet. This position includes travelling occasionally.

This requires that you are have a customer-oriented mindset, and always looks at the upcoming task with an outside in point of view. That you are mastering the English language in both written and spoken, thereby being able to transform the customer requirements into a clear specification who can either be implemented by you or our vendor. As the right candidate you have knowledge about contact center solutions, preferably from New Voice media from a previous employment and it would be an advantage to have knowledge about salesforce or Skype for Business/Cisco. Education within IT is seen as an asset.

Your daily task will consist of supporting the CTI solutions already implemented, support future rollouts and other enhancements. You will work in close corporation with our vendor to solve issues and take part in taskforces together with other departments in Danfoss Group IT.

  • Transform the business requirements into the clear specification, on which we can build the solution
  • Solve incidents and Service requests regarding the contact center solution
  • Take part in taskforce to solve problems
  • Support the rollout of new regions, acquisitions
  • Make certain that we utilize the CTI platform in the best possible way at the same time secure that it is done in a secure and reliable way.

For further information about this position, please contact Karsten Hyllested, Senior Manager – Platforms, tel. +45 2334 2089.

Please apply at your earliest convenience. We do not have an application deadline but accept applications as long as the job is posted. The position will be closed down once we have found the right candidate.

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Fuldtidsjob
Sønderjylland
IT
Teknik & Teknologi
IT - Hardware
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Danfoss A/S - hurtigt overblik


Danfoss A/S
Danfoss A/S
If you want to create powerful engineering solutions, drive a sustainable future across infrastructure, food, climate and energy, Danfoss is where you’ll make a real impact.

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Nordborgvej 81
6430 Nordborg
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https://jobbank.dk/job/1260359/