Head of Solution Delivery – Digital Customer Experience



Danfoss is looking for a Head of Customer Solutions in our Digital Customer Experience (DCE) program, which is a corporate, strategic program in Danfoss. The goal of the DCE Program is to deliver growth through increased customer loyalty – and to make us as a company easy to do (digital) business with.

The DCE Program consists of more than 25 different projects and more than 150 people touching upon a number of Danfoss’ strategic business platforms. With report to the Head of the DCE Program, the Head of Solution Delivery will lead the Solution Delivery team in ensuring that the IT platforms and solutions are built according to the defined requirements – and delivered according to plans and with the expected quality.

The Solution Delivery team is responsible for the technical delivery of the platforms needed to support the business processes related to Sales, Service, Marketing, Websites, Commerce, Variant Configuration, Solution Configuration, Product Data and Product Assets.

The primary platforms we operate on are SalesForce, SAP VC and SAP Hybris, Umbraco, Celum, Configit Quote and Configt Model.

The DCE program is primarily situated in Nordborg but working out of other Danfoss locations is possible. The candidate is expected 3-4 days onsite in Nordborg per week and there will be travel activity (20-30 days a year).

Background and skills
To be considered for this position, you must have an academic degree in IT (or equivalent), topped with a strong background in IT leadership and a good, strategic outlook in how to apply IT in supporting Danfoss’ customer solutions of the future.

Additionally, you will need:

  • Deep knowledge in the IT content of Customer solution domains
  • To have held similar positions where leading of leaders has been an element
  • Experience in implementing DevOps and other continuous delivery methods
  • Experience in Contract management with external vendors and delivery partners
  • Experience in – and eagerness to drive complexity reduction in IT architecture to allow for more agile and flexible deliverables
  • Fluency in English

We are Engineering Tomorrow
The world faces growing populations, booming urbanization and rapid climate change. At Danfoss, we engineer ready-to-use solutions to these challenges. We build energy-efficient solutions that reduce food loss and make cities cleaner – using digital technology to make systems smarter and more connected – and we engineer innovative new ways to save energy and transition to clean energy for the good of our climate.

Join Danfoss
Danfoss gives you unique opportunities to put your skills to good use, make an impact and shape an exciting career. We encourage employees to take charge, do extraordinary things and run the business like it was their own. Danfoss is respected around the world for its innovative, high-quality technologies and solutions. You will learn a lot by working with the experts who develop them. Join Danfoss to be part of a world-class team of over 27,000 people in 56 countries that engineer tomorrow and build a better future.

For job-specific and/or technical enquiries, please contact HR Business Partner, Gesine Mannel on +45 6114 4166. For more general enquiries about working at Danfoss or the recruitment process, please contact Senior Recruiter, Sigurd Hansen, +45 5371 0634. Please apply at your earliest convenience. We do not have an application deadline but accept applications as long as the job is posted. The position will be closed down once we have found the right candidate.

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Danfoss A/S
Danfoss A/S
If you want to create powerful engineering solutions, drive a sustainable future across infrastructure, food, climate and energy, Danfoss is where you’ll make a real impact.

Nordborgvej 81
6430 Nordborg
Logo: Danfoss A/S
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