Service Delivery Manager (SDM)


Udlandet (Sverige)

Zalaris HR Services Sweden AB is strengthening its organization with a Service Delivery Manager position located in its office at Solna, Stockholm. This position reports to the Head of Operations, and you will be part of an organization with 57 employees in Sweden. Responsibilities:

  • Responsible for all locally delivered and locally fronted payroll services to appointed clients
  • Ensure service excellence according to defined SLA’s
  • Deliver forecast and budget
  • Daily follow-up on customer satisfaction for own customers according to customer satisfaction surveys
  • Owning the operational customer relationship and ensuring service delivery to own customers according to Zalaris Service Management Framework - hereunder:
    • Monthly reporting and service meetings
    • Deliver budgeted client margins
    • Maintain process documentation
    • Ensure timely and correct invoicing


  • Bachelor's or Master's degree in economics or other relevant field
  • Experience in working with payroll processes, as well as knowledge about laws and regulations within the payroll area.
  • 3-5 years’ experience in handling customer relationships
  • Experience with SAP is seen as an advantage
  • Experience in project management and personnel responsibility will also be an advantage

General and personal qualifications:

  • Business minded, analytical and alert to customer needs
  • Positive ‘can-do’ attitude towards adapting to an agile business environment
  • You pay attention to details and like to be hands on to understand the core deliveries
  • Excellent interpersonal skills and able to drive process improvements to the benefit of all parties (internal/external)
  • You act proactively on behalf of customer’s and own interests to secure a strong partnership and consistent high-quality deliveries
  • Ability to prioritize, plan and be structured to deliver timely and positive results
  • Excellent interpersonal and communication skills in Swedish/Scandinavian language and English

We can offer you:

  • Challenging job with fast growing, internationally operating, public listed company
  • Bright colleagues that are continuously focused on improving our processes and services
  • Excellent career development opportunities
  • Competitive compensation package

Application date: As soon as possible and not later than 30th of April, 2019. For more information about the position, please contact: Head of Operations, Jacob Oskarsson, e-mail Please apply online below. We look forward to receiving your application.

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Udlandet (Sverige)
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