IT-specialist – 2nd and 3rd level support, advanced medical solutions

CARESTREAM HEALTH DENMARK ApS

Fuldtidsjob
Storkøbenhavn
Øresundsregionen

What we offer

At Carestream, we offer you a great opportunity to work and develop in a highly successful company that is one of the leading actors in its field. Here you will become a part of an international organization, where you together with colleagues across the Nordic region and the rest of Europe make sure that our complex equipment runs at the Danish hospitals.

You will do this in a position where we put a lot of emphasis on your education and development, and for the right person there are good career opportunities to further develop your skills in other roles, not only in Denmark but across regions.

You will be an important part of building up its business and culture and will be working with the leading technology in the Health Care IT area. We offer competitive salary and benefits and you will receive and adequate training of the company's products and solutions.

Main responsibilities

  • Incidents technical responsibility during the whole incident ‘life cycle’.
  • Incident categorization, raising “Request for change” to change management process when needed.
  • Incident diagnosis, Incident resolution and recovery
  • Provide input to Problem Management team and create incident technical reports on request.
  • Technical contact with the customer during the whole incident ‘lifecycle’.
  • Occasional visits to customer.
  • Participate in 24/7 on call support program.

 Required skills

  • A minimum of 2 years experience from Incident management, Problem management, Integration or Implementation of software solutions, from roles as 2nd or 3rd line support.
  • Bachelor/Master´s degree in Computer Science/ Engineering or equivalent.
  • Excellent Danish and English written and oral skills.

Desirable Skills and Certifications

  • Oracle Certified Associated (OCA) is desirable.
  • Previous experience from hospital environment and radiological workflow, including technical skills on Radiology Information systems (RIS) and Picture Archiving Communication Systems (PACS) are desirable.

Personal qualifications

  • Self-motivated, task-forced team player who is persistent in achieving the goals set.
  • Highly professional and knowledgeable approach to solving customer problems.
  • Excellent listening skills and strong ability to understand customers´ problems and translate them into solutions.
  • Strong ability to communicate with all levels of customers and liaise effectively with support functions.
  • Committed to providing a high level of technical support and ownership of problems to external and internal customers.
  • Proven documentation skills and ability to produce precise reports as necessary.
  • Fluent and have great communication skills in both Danish and English (oral/written). An additional Scandinavian language is an advantage. 

About Carestream

Carestream's products and solutions make a difference every day. Carestream Health Inc. is a world leading provider of medical imaging systems and IT solutions. We are one of the top global providers of digital radiography and computed radiography systems. With a market share of over 90 percent and operations in 170 countries as well as more than 900 patents, Carestream Health remains at the forefront of numerous technological advancements in imaging and health care technology. Today, we employ over 5 000 employees worldwide, all passionately committed to do whatever it takes to help our customers create a better life for people around the world.

Carestream is headquartered in Rochester, New York, with locations around the world. For more information about us, please visit www.carestream.com


Ansøgningsfrist d. 21.04.2019

Angiv venligst i din ansøgning, at du har ansøgt opslaget via Akademikernes Jobbank

Fuldtidsjob
Storkøbenhavn
Øresundsregionen
Elektro & Telekommunikation
IT
Teknik & Teknologi
Data & analyse
Forskning & Udvikling
IT - Software
Rådgivning & Support
Teknik



CARESTREAM HEALTH DENMARK ApS - hurtigt overblik


CARESTREAM HEALTH DENMARK ApS
CARESTREAM HEALTH DENMARK ApS
Carestream is a leader in developing and deploying medical imaging technologies for healthcare providers.

Placering
Tonsbakken 16, 2740 Skovlunde
2470 Skovlunde
Logo: CARESTREAM HEALTH DENMARK ApS
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https://jobbank.dk/job/1297296/