Support Engineer for Operations (m/f/d)

Configit A/S

Fuldtidsjob
Storkøbenhavn
Udlandet (øvrige)

Support Engineer for Operations (m/f/d)

You like solving problems? You like to communicate and to develop solutions in a team? When in dialogue with customers they can hear your smile? Then you might be the right person to strengthen our Global Operations Team! The location for this position will be Langenfeld (near Düsseldorf/Cologne), Germany.

You will be working as an all-round post-release support & software engineer, supporting Configit’s customers by maintaining and fixing bugs in their solution and by providing 2nd line support through incident management.

Your daily work will be focusing on and solving incidents reported by customers in our ticket system, supporting customers in troubleshooting incidents, as well as having ownership and responsibility of tickets internally escalated in Configit to colleagues in other departments. You will collaborate closely with both our customer project teams and our product development teams.

Your responsibilities:

  • Investigate, reproduce, diagnose and fix bugs to identify solutions for customers
  • Guide and assist end users in issue resolution
  • Ready sets of fixes and collaborate with development teams to build and release new software versions for on-premise solutions and in the future in Configit Cloud
  • Handle support functions including communication with customers and other Configit teams involved in incident resolution
  • Maintain the license server and submit licenses to customers requesting new or more licenses
  • Maintain access rights for customers in connection with online product documentation and project documentation

Your profile:

  • Minimum of 5 years’ experience in a similar, customer focused support & operations role with an enterprise software vendor
  • You are familiar with Microsoft Azure Cloud services or are prepared to learn
  • You have collaborated closely with both development teams and customers in the function of software support in an international context
  • Desire to stay current with technology and best practices
  • You are extrovert, open-minded and enjoy interacting with people
  • Strong communication skills in German and English (written and verbal)
  • It would be an advantage if you have software development experience

What you will find with us
A unique opportunity in a dynamic, ambitious and international environment where

  • we work with complex and challenging products which redefine what companies are capable of
  • we believe in a healthy work-life balance, a trademark of the Danish culture
  • we work closely together across all disciplines
  • we cherish an informal and open culture where the customers are in focus
  • we nurture the Danish renowned tradition “hygge”
  • we provide benefits for our employees like free fresh fruit, breakfast and lunch, contribution to occupational pension (betriebliche Altersvorsorge), social events, high-standard working equipment, free parking …

Application
Please send your application (in English) using the "Apply for position"-button. Here you can upload your Résumé, Cover Letter and other documents (diploma, recommendations, portfolio etc.)

About Configit Headquartered in Copenhagen, Configit is an international software vendor. Configit develops and sells Configuration Lifecycle Management (CLM) and Configure-Price-Quote CPQ software based on the most advanced configuration technology in the market. Our configurators are used for exploring the variance in product development, as sales configurators, and for maintenance, service and overhaul of complex configurable products, such as automotive, windmills and industrial machines.

Configit’s core technology is based on research in formal verification and constraint solving. All Configit products are based on the patented configuration technology Virtual Tabulation™.

Configit customers include ABB, Jaguar Land Rover, John Deere, Grundfos, Vestas, Siemens, Danfoss amongst others. Please visit our website www.configit.com for further information.

Application deadline

Stillingstype:

Delivery
Operations

Seniority level:
Mid level
Senior level

Arbejdssted:
Langenfeld (Düsseldorf/Cologne area)


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Fuldtidsjob
Storkøbenhavn
Udlandet (øvrige)
IT
Naturvidenskab
Teknik & Teknologi
IT - Software
Internet & Multimedia
Teknik



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