Senior Consultant within SuccessFactors


Udlandet (Sverige)

As we want to strengthen our organization, we are looking for a Senior Consultant within SuccessFactors in our office in Solna. What's in it for you We offer you a base for running superior quality services and delivery management. You get to work in a fast growing, international company with smart and ambitious colleagues around the world. There is space and continues support provided for professional growth in outsourced personnel and payroll services. Minimum bureaucracy, quick decisions and excellent career development opportunities. What would you be responsible for You will be lead consultant for SuccessFactors in Sweden and responsible for following up the operational customer relationship in regards to SuccessFactors and ensuring service delivery to our customers according to Zalaris Service Management Framework as well as customer and internal expectations. More specifically - Management support in a SaaS environment, customer relationship management, escalation and issue backlog management, technical troubleshooting, business process analysis and best practice guidance, identify potential sales opportunities and cross departmental relationship building between customers and SAP SuccessFactors teams. In the role as a lead consultant you will be working on solution design and being responsible for deployment of the solutions as well as responsible for being on top of the SuccessFactors development and solutions. You are responsible for improving quality of customer relations and satisfaction by creating trustful relationships. You step in and take the lead when difficult issues are not resolved in appropriate and timely manner. What we would like to see in you You hold a Master or Bachelor’s degree preferable in business administration, IT or HR. You have management experience from an international consulting company or in-house HR-Services, with focus on process improvements and change management. We would also like to see that you have certifications in SuccessFactors modules. You have proven track record working as a senior consultant within SuccessFactors and eager to combine the role with service delivery management. The team consist with brilliant professionals who will challenge the processes and ask you to step up when actions are required. You need to have hands-on mindset and ability to react without delays whenever operational KPI’s or SLA’s are not met in daily operation. You work fluently with SuccessFactors, CRM environment and demanding excel functions ensuring business efficiency. You communicate fluently in Swedish and English and your interpersonal skills are outstanding with focus on service delivery. You co-operate fluently in matrix organization where we work as one #teamzalaris. For the last but not the least – we expect you to have fun along the way, cheer the team members and colleagues and celebrate the success also when things get hectic. If we got your attention – apply! Send your application and CV in earliest convenience but no later than 15.05.2019 We look forward to hearing from you!

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Udlandet (Sverige)
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