Head of Programme

Dansk Flygtningehjælp


We are looking for a highly qualified Head of Programme to ensure the accountability of DRC’s program towards the humanitarian and developmental needs in Jordan and the donors supporting the response. The HoP is expected to contribute to the quality assurance across program implementation and ensure that DRC’s projects bring a significant contribution to meeting existing needs, transitioning from relief to longer-term rebuilding and recovery, and building secure productive and just communities.

About the job
The Head of Programme is a key senior position in the DRC country set up, responsible for cross-cutting programmatic information management, sound design of and overseeing assessments, monitoring and evaluation, and ensuring that information collected is reflected upon, used to improve ongoing projects, and is incorporated into consistently high quality grant proposals and reports. S/he must ensure that policies, systems and people are continuously and accurately working in a coordinated manner in order to ensure that a coherent and comprehensive program is designed and implemented.

Duties and Responsibilities:
Program Strategy & New Project Development:

  • Lead and coordinate the development and implementation of DRC’s programmatic strategy in Jordan;
  • Identify and anticipate future programmatic opportunities based on regular field and technical internal and external feedback;
  • Constant in-depth analysis of context, trends, gaps, challenges and opportunities;
  • Foster synergies between program areas (integrated approach), support the strong integration of protection and economic recovery throughout all humanitarian initiatives and ensure adherence to Sphere standards or any other international standards when relevant
  • Take the lead in the contextual revision and roll out of the DRC Jordan Country Action Plan;
  • Provide strategic inputs and advise to CD in decisions to move forward with project development initiatives;
  • Validate all project proposals and key donor reports;
  • Supervise overall achievement and quality of all project targets and in coordination with HOSS and budget holders, supervise programme budget consumption;
  • Advocate about DRC’s program in Jordan with government, donors and humanitarian stakeholders, in cluster meetings, workshops, conferences and in other relevant fora
  • Support MEAL department in rolling out qualitative monitoring and evaluation approaches aiming to build contextually-grounded learning into program activities;

Team management & Technical Support:

  • Manage team and provide them with technical guidance and support through regular coordination meetings;
  • Mentor team through regular one-to-one supervision and performance appraisals;
  • Ensure technical economic recovery and protection strategies are in place to provide strong rationale for programmatic priorities and reflect the evolving nature of the Syrian conflict and humanitarian space in Jordan;
  • Provide technical support on program management and quality of implementation to Area and Base managers;
  • Visit program activities on a regular basis and provide support and feedback to staff and implementing partners on program approaches and methodological issues;
  • Maintain technical links with DRC Regional and HQ counterparts to ensure that DRC Jordan programmatic priorities align with and respond to global learning;
  • Arrange fortnightly staff meetings;
  • Support partnership manager in roll out of DRC’s partnership strategy;
  • Support partnership manager in selection, capacity building and monitoring of all DRC partners;
  • When needed, draft and/or review scopes of work to hire and manage technical consultants, including review for technical efficacy and contract budget
  • Support communications officer to develop and deliver the communications strategy and workplan

Coordination, Representation & Advocacy:

  • Represent DRC in all relevant high level coordination forums as agreed by the CD;
  • Maintain close working relationships with counterparts within Jordan, MENA, and HQ to ensure strategy and implementation coherence with overall objectives;
  • Hold and lead monthly program meetings involving all Area and Base managers;
  • Lead and support the development of DRC Jordan’s advocacy strategy;
  • Disseminate lessons learned and best practices within DRC country and Region teams, to donors and to other stakeholders when relevant in order ensure synergetic programming and cross-program collaboration in Jordan and in the whole region
  • Takeover the Country Director role when necessary, including external representation, security management, overall mission management, HQ/RO relations and any other tasks normally undertaken by the CD;

About you
To be successful on this role we expect you to have at least 7 years of proven and successful track record in international humanitarian response or development programming. In addition, you should also have:


  • Master degree in one of the following: International development, social sciences, international relations, human rights
  • Proven experience in protection and or livelihood programing in a post emergency context, community development and/or legal or human rights programming;
  • At least 6 years of experience with people management and technical support;
  • Proven leadership skills and a competence in people management
  • Proven experience with either Protection or Economic Recovery at a specialist level is a requirement
  • Experience with project cycle management and project management tools such as logical frameworks, work plans, and monitoring plans.
  • Experience with proposal development, budget development, and program implementation
  • Experience with effectively coordinating with national partners, local/ government authorities, NGO partners, UNHCR and other relevant stakeholders.
  • Full professional proficiency in English


  • Previous experience working in MENA region
  • Good knowledge of the Core Humanitarian Standards or other accountability measures/standards
  • Excellent understanding of DRC’s work in Jordan and the region
  • Arabic language skills

All DRC roles require the post-holder to master DRC’s core competencies:

  • Striving for excellence: Focusing on reaching results while ensuring efficient processes.
  • Collaborating: Involving relevant parties and encouraging feedback.
  • Taking the lead: Taking ownership and initiative while aiming for innovation.
  • Communicating: Listening and speaking effectively and honestly.
  • Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. "

We offer

Contract length: 24 months

Level: Band E (cf. DRC’s Terms of Employment for Expatriates)

Duty Station: Family

Start date: 28 July 2019

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to drc.ngo under Vacancies.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 25 May 2019

For information about the position, please contact Stef Deutekom at cd@drc-jordan.org.

For further information about the Danish Refugee Council, please consult our website drc.ngo.

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

Read more here about what our employees say about working in DRC.

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process. Visit drc.ngo to read more about what we do to secure robust safeguarding mechanisms.

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport.


Application due:



Contract type:
Expatriate contract


DRC (Danish Refugee Council), founded in Denmark in 1956, is Denmark’s largest and the world’s leading non-profit, independent, rights-based refugee organization.

Our vision is to assist refugees, internally displaced people and their host communities to a dignified life. We protect lives and human rights and empower beneficiaries throughout conflict displacement by providing shelter, food, and hope in terms of work, education and integration towards a sustainable future.

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