Protection Assistant - Medical Assistant

Dansk Flygtningehjælp

Udlandet (øvrige)

Job description
Job title: Protection Assistant – Medical Assistant

Employment category: Band I
Reporting to: Protection Team Leader

Direct reports:
Unit/department: Protection
Location: Sanaa with frequent field visits

Authorization level: As per IDRA

Overall purpose of the role
Through its protection/Multi sector programing, DRC is looking for a reliable Medical assistant to perform various office and field medical duties to keep DRC protection response running efficiently. Medical assistant will work directly under the supervision of Protection Team Leader to perform initial patient assessment, refer medical and surgical cases and follow up the cases

Sector responsibilities: Advocacy for the rights of displaced people in their context of displacement, child protection initiatives, individual protection assistance based on vulnerability, legal aid, land & property rights, sexual and gender-based violence prevention, registration services for the internally displaced and refugees, monitoring of rights and rights awareness-raising, facilitation of return and repatriation processes.

Geographic scope: Country (Yemen)

This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to base operations.

  • Responsibilities
    Verifies patients’ information by interviewing them and fill referral form; and confirming the admission of each case.
  • Follow-up with cases who are receiving, or have received, medical treatment through DRC, including conducting regular visits to the Hospitals, based on the case’s need or at the direction of the Protection Management.
  • Review all files and consult with the designated children’s treatment providers (or potential treatment providers) to determine the appropriate course of action.
  • Identifying the case whose condition requires to be prioritized for treatment.
  • Creating monthly medical treatment summaries for each child during his/her treatment and at the conclusion of the medical treatment when the case is closed.
  • Review all claims/expenses from the hospitals and with the support of the management determine which charges are appropriate and should be paid.
  • Complete a monthly medical treatment summary for each case who is receiving medical treatment and submit the reports to Medical doctor/Protection Team Leader
  • Complete a final medical treatment report for each case whose treatment has concluded and whose case is being closed and submit the reports to the Protection Team Leader/Medical doctor.
  • Maintaining strict confidentiality about the cases and/or their families and the treatment being provided and, at all times, take active steps to protect the children and their families’ privacy and dignity.
  • Given the nature of DRC programs and emergency activities; Flexibility is required.
  • Complying with DRC’s policies and procedures including, but not limited to, the Code of Conduct.
  • Inputting all cases to medical database;
  • Follow up Finance and other departments to carry out the payment of medical support cost.
  • Receive cases and admit them to Hospital, and this might require 24/7 response.
  • Any other duties as required or assigned by protection management.

Required experience and competencies
All DRC roles require the post-holder to master DRC’s core competencies:

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.

• Collaborating: Involving relevant parties and encouraging feedback.

• Taking the lead: Taking ownership and initiative while aiming for innovation.

• Communicating: Listening and speaking effectively and honestly.

• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Education: (include certificates, licenses etc.)

  • Associate degree in a medical field (Nursing/Public health or any other relevant field of study) (bachelor’s degree preferred).
  • 2+ years of experience working for a healthcare practice or hospital.

Must have knowledge of: - Healthcare field and medical specialty -Medical terminology.

Core competencies


Striving for excellence


Taking the lead


Demonstrating integrity

Find the definition of DRC’s Core competencies here


Inventory Manager

Inventory Specialist

Inventory Controller

MDM SC Requester

Procurement Assistant

Procurement Officer

Procurement Manager

Asset Manager

Asset Officer

DRC Employee

Languages: (indicate fluency level)

  • Good English language (written and spoken)
  • Excellent report writing skills including editing the work of others
  • Fluency in Arabic language (written and spoken)Excellent report writing skills including editing the work of others
  • Fluency in Arabic language (written and spoken)
  • Knowledge of using word and excel matrix.

Key stakeholders: (internal and external)

  • Medical doctor
  • Protection Manager
  • Protection Assistant
  • Protection Team Leader
  • Protection officer

¨Basic: I master the essentials, but may at times need help from others

¨Advanced: I can work independently at full professional level.

¨Expert: I am the go-to person when others need help.

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

Read more here about what our employees say about working in DRC.

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process. Visit to read more about what we do to secure robust safeguarding mechanisms.

If you have questions or are facing problems with the online application process, please visit


Application due:



Contract type:
National contract


Danish Demining Group (DDG) is widely recognised as provider of efficient and community-oriented solutions to human security problems caused by landmines and other explosive remnants of war as well as small arms and light weapons.

DDG is part of DRC (Danish Refugee Council), founded in Denmark in 1956, and which is Denmark’s largest and the world’s leading non-profit, independent, rights-based refugee organization.

Our vision is to assist refugees, internally displaced people and their host communities to a dignified life. We protect lives and human rights and empower beneficiaries throughout conflict displacement by providing shelter, food, and hope in terms of work, education and integration towards a sustainable future.

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