Information Management Assistant

Dansk Flygtningehjælp



The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 8,000 employees and also 8,000 volunteers, while managing a turnover of over 400 million Euro. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization. The Danish Refugee Council is Denmark’s largest humanitarian NGO and has been ranked the 3rd best NGO in the world in 2018 (for the six consecutive years, the organization is among the top five of the NGO Advisor Annual List).

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

1. Background

DRC has been operating in Greece since November 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos island. In March 2016, DRC expanded its operations in Athens, in response to the changing context and the build-up of refugee population on mainland Greece.

2. Purpose

DRC Greece is looking to recruit a qualified, flexible and enthusiastic professional to work for its sites in North Greece as Information Management assistant. Under the management of the SMS Manager, the Information Management Assistant will support the implementation of DRC field activities in the Northern Greece and contribute to ensuring an integrated approach to site management support. This position will have a strong focus on implementing standardization and harmonization practices that have been rolled out nationally, for the sites in the North.

3. Duties & Responsibilities

Responsibilities will include, but not necessarily limited, to the following:

• Supporting regular data collection and verification exercises across sites in the north, in coordination with the relevant Team Leaders.

• Continuous upkeep of the site level databases, allowing for accurate household and individual level disaggregated data.

• Reporting on site level data and demographics as required.

• Will act as the focal point for sharing data as needed and in line with established DRC protocols and the relevant Data Protection legal framework.

• Production and regular updating of service mapping documents, welcome packets, and beneficiary ID Cards in line with relevant guidelines and templates provided by the country office.

• Contribute to reporting data for various regular reporting purposes.

• In coordination with the relevant SMS Team Leaders, support site mapping for accommodation allocation.

• Other information products as required, in line with the overarching SMS strategy set by the SMS Advisor.

• Upon request, perform any other additional duties or tasks assigned by the line manager to allow for DRC’s operations in the North to function optimally and support the SMS activities. Any other tasks assigned by the SMS Manager to support DRC’s response.

• Promote a participatory approach to site management and service provision in the sites and support community mobilization activities for refugees

• Implementing regular and ad-hoc data collection and verification exercises across sites in the north

• Maintenance of site level databases with household and individual level disaggregated data

• Reporting on site level data as required

• Focal point for data sharing internal to DRC and with other organisations at site level as well as with local authorities in line with established protocols

• Production and maintenance of contact lists, 4Ws and services mapping per site

• Production and maintenance of site profiles

• Management of reporting tools internal and external to DRC

• Site mapping for accommodation allocation

• Supporting the team in the monthly SMS reporting tool

On request perform any other additional duties assigned by the line manager to allow the DRC North programme to function optimally;

4. Required Qualifications

• University degree in a relevant field

• At least one year working experience in a related field; previous working experience with local or international NGOs will be considered as a strong advantage

• Strong verbal and written English and Greek skills

• Experience of community-based or community mobilization work in a humanitarian context is a strong advantage

• Strong computer skills

5. Required Skills & Qualities

• Core Competencies of DRC:

o Striving for excellence

o Collaboration

o Taking the lead

o Communication

o Demonstrating Integrity

• Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration

• Strong initiative and self-motivated, with a strong commitment to humanitarian principle and high sense of ethics

• Excellent communication skills, as well as patience and politeness, are needed

• Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required

• Multi-tasking and organizational skills is a must, and a good sense of humor

• Excellent interpersonal skills

• Dynamic personality and ability to work under pressure

• Strong initiative and self-motivated, with a strong commitment to teamwork and humanitarian principles

• Flexible, enthusiastic and willing to learn from others

• Ability to establish and maintain good working relationships in a multi-ethnic, multi-cultural and multi-disciplinary environment

• Ability to work with refugees in underprivileged settings

• Commitment to the values, vision and mission of DRC

• Commitment and respect of the DRC code of conduct

6. Terms & Conditions

• The contract will be under the Greek Labor Law (this is a national position)

• All allowances will be provided to the employees (Christmas, Easter, Vacation bonus)

• DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.

• The position will be based in the broader area of Thessaloniki (Nothern Greece) and national terms and conditions apply

7. Application Process

Are you interested? Then apply for this position on line: All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.

DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability. DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process. However, applicants must be aware that DRC cannot systemically sponsor non-EU citizen or non-Greek resident for all the steps of legal process to get a work permit and/or a residency permit in Greece.

Applications close on the 29th of May 2019. Applications submitted after this date will not be considered.

Due to the urgency of the position, DRC has the right to recruit a candidate who matches the required profile before the above deadline.

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

Read more here about what our employees say about working in DRC.

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process. Visit to read more about what we do to secure robust safeguarding mechanisms.

If you have questions or are facing problems with the online application process, please visit


Application due:



Contract type:
National contract


DRC (Danish Refugee Council), founded in Denmark in 1956, is Denmark’s largest and the world’s leading non-profit, independent, rights-based refugee organization.

Our vision is to assist refugees, internally displaced people and their host communities to a dignified life. We protect lives and human rights and empower beneficiaries throughout conflict displacement by providing shelter, food, and hope in terms of work, education and integration towards a sustainable future.

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Ansøgningsfrist d. 29.05.2019

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