Application Support Analyst

PCSYS A/S

Fuldtidsjob
Udlandet (øvrige)
Øresundsregionen

Application Support Analyst
As an Application Support Analyst you will provide international technical support for our enterprise applications and SaaS deployment clients as part of our ‘follow the sun’ support model. You will have 35 colleagues in PCSYS in Glostrup, but will be part of the Tecsys Customer Care team in Canada. The first few months of your employment will be spent with Tecsys in Montreal, Canada, where you will receive training and get to know your Canadian colleagues. Afterwards you will return to PCSYS in Denmark to provide Support, Cloud and DevOps services to the Tecsys customers. The support will be handled in English over phone and mail, so a high level of written and spoken English is required.

The Canadian team consists of Cloud & Managed Services administrators, as well as Application specialists/developers. You will be involved in triaging and resolving a variety of alerts and technical issues coming from our large global customer base. Working in a friendly and supportive environment, you will contribute greatly by analyzing and interpreting data, identifying issues and trends and providing resolutions.

The ideal candidate will have experience with C# and/or Java, is highly customer focused, and is a self-starter. This position is geared towards candidates with a minimum of 5 years of experience and with a desire to contribute in an innovative technology environment.

Specific Responsibilities:
– Support of Enterprise applications
– Support of Cloud infrastructure
– Monitor system health (application/Cloud) to ensure maximum availability of the solution
– Triage application, security and system alerts
– Adhere to incident and problem management procedures
– Respond to calls from the support queue and other communications
– Follow up with customers regarding additional info and testing statuses
– Monitor, progress, and resolve incidents
– Ensure customer satisfaction through proactive updates, frequent contact and, where necessary, escalation
– Provide technical solutions within Service Level Agreements
– Identify application issues and work with R&D to resolve
– Work as an escalation liaison between the customer and R&D
– Perform code optimization and deliver code changes and fixes
– Adhere to and enforce Change Management Processes
– Develop and maintain strong technical expertise on all Tecsys products
– Occasional on-site travel

Skills and Knowledge:
– Minimum 5 years of professional experience in a related area (Technical Service/Support, DevOps, Development/R&D)
– Experience with Java or C#
– Experience with Windows and Linux (RHEL) operating systems is an asset
– Accounting, general business practices or warehouse management knowledge is an asset
– Strong team player
– Strong interpersonal and communication skills
– Fluent spoken and written English skills
– Highly customer focused
– Strong analytical and problem-solving skills
– Proactive and self-motivated

Freedom with responsibility
PCSYS works with a flex-time scheme and after your training in Canada, you have the opportunity to organize your work day yourself, and will be able to independently solve the support tasks with the Canadian team.

Working at PCSYS
PCSYS is a company with a dynamic and flat management structure characterized by close contact between management and employees, and where trust and openness characterize the collaboration at all levels. We utilize the latest technologies in both development and operation. We give high priority to development and prioritize professional and personal development. We work with technical and professional challenges at a high pace, but always have time to gather around the lunch tables and enjoy a fun an informal chat. We focus on employees as the most important resource in our company and have a very active staff association, organizing exciting social activities such as gliding, golf, go-carting, obstacle course, shooting and much more.

Being a part of Tecsys
Since February 2019, PCSYS has been a part of Tecsys. You can learn more about the acquisition in the press release: https://pcsys.dk/pcsys-becomes-part-of-an-international-it-company/

More information
For more information about PCSYS and Tecsys, please visit our websites: www.pcsys.dk and www.tecsys.com.

If you want to know more about the position, you are welcome to contact CEO Klaus Juhl at 28864716.
All inquiries are treated confidentially.

Application procedures
Please send your English written application and CV to job@pcsys.dk.
We will invite for interviews on an ongoing basis, so make sure to send us your application as soon as possible.
Workplace: Glostrup
Start time: Flexible

We look forward to hearing from you.


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Fuldtidsjob
Udlandet (øvrige)
Øresundsregionen
IT
Naturvidenskab
Teknik & Teknologi
IT - Software
Rådgivning & Support



PCSYS A/S - hurtigt overblik


PCSYS A/S
PCSYS A/S
PCSYS A/S leverer løsninger indenfor supply chain (produktion, vedligehold, lager, distribution og service). Vi integrerer løsningerne med markedets førende ERP-systemer. Vi har omfattende erfaring inden for Warehouse Management og Mobile dataløsninger. Vores kompetencer inden for hardware og software, samt infrastruktur og specialtilpasninger gør os i stand til at levere totale løsninger til lagerstyring, logistik, dataopsamling, mobile medarbejdere og forebyggende vedligehold.

Placering
Stationsparken 25
2600 Glostrup
Logo: PCSYS A/S
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