Quality Assurance Officer – MEL

Dansk Flygtningehjælp


Overall purpose of the role: this non-managerial position is under the overall guidance of the QA Team Leader – MEAL. S/he will contribute to the development and implementation of DRC Yemen Quality Assurance framework, with particular focus on tracking the project progress and cross-checking the project indictors. S/he will be supporting the designing and implementing the MEL activities; assisting the project staff in preparing periodic reports on project progress; and will be support for the collection of data and responsible in analysis of different data in relation to the project activities. S/he is responsible to lead the verification process and report findings. This position will work in close collaboration with the field project team and key stakeholders under consultation and supervision by QA Team Leader – MEAL.

Responsibilities: (in bullet points)

  • Conduct monitoring routine spot check to oversee/review the overall progress of project activities and draft the reports.
  • Carry out the periodic evaluation assessment to assess progress against targets.
  • Supervise the beneficiary verification and draft the verification report.
  • Support in planning the MEAL activities (baseline, mid-term, evaluation and PDM).
  • Review and translate the MEAL surveys.
  • Handle the recruitment process of data collectors (casual) and follow up on their contracts, attendance, payments.
  • Pre-test the data collection tools and conduct training to the data collectors (casual).
  • Support in the data analysis and initiate the assessment reports (baseline, mid-term, evaluation and PDM).
  • Support project staff in writing the human interest stories and collect the lessons learned and best practice.
  • Assist in receiving complaints from beneficiaries on the hotline, mobile, feedback boxes and/or any newly instituted feedback channels.
  • Perform other duties as assigned by QA Team Leader/Manager.

Experience and technical competencies: (include years of experience)

Skills and Experiences:

  • Minimum of 2 years’ experience in the design and implementation of M&E in development projects implemented by national/international NGOs/UN.
  • Experience of developing monitoring and evaluation tools.
  • Experience of designing tools and strategies for data collection using electronic tools such as ODK and Kobo toolbox.
    • In-depth knowledge of MS utilities (Word, Excel and PowerPoint).
    • Ability to work in a multicultural context as a flexible and respectful team player.
    • Understanding of gender, protection and human rights.
    • Strong networking, interpersonal and presentation skills.
    • Adheres to the DRC’s values and ethical standards;
    • Promotes the vision, mission, and strategic goals of the DRC Yemen Program;
    • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.


  • Willingness to travel very frequently to field sites and percent of the time.
  • Organizes and accurately completes multiple tasks by establishing priorities while taking into consideration special assignments, frequent interruptions, deadlines, available resources and multiple reporting relationships;
  • Establishes, builds and maintains effective working relationships with staff and partners to facilitate the provision of support;
  • Consistently approaches work with energy and a positive, constructive attitude;
  • Excellent communication skills (written and oral): sensitivity to and responsiveness to all partners, respectful and helpful relations with donors and project staff.
  • Remains calm, in control and good humored even under pressure;
  • Demonstrates openness to change and ability to manage complexities;
  • Responds positively to critical feedback and differing points of view;
  • Solicits feedback from staff about the impact of his/her own behavior.

Education: (include certificates, licenses etc.)

Bachelor’s degree in social science, IT, computer science, statistics, economics, M&E science or related field.

Languages: (indicate fluency level)

  • English – Very Good
  • Arabic - Fluent

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

Read more here about what our employees say about working in DRC.

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process. Visit drc.ngo to read more about what we do to secure robust safeguarding mechanisms.

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport.


Application due:



Contract type:
National contract


DRC (Danish Refugee Council), founded in Denmark in 1956, is Denmark’s largest and the world’s leading non-profit, independent, rights-based refugee organization.

Our vision is to assist refugees, internally displaced people and their host communities to a dignified life. We protect lives and human rights and empower beneficiaries throughout conflict displacement by providing shelter, food, and hope in terms of work, education and integration towards a sustainable future.

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Ansøgningsfrist d. 27.06.2019

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