Customer Solution Owner to Commercial Excellence

Danske Bank

Udlandet (øvrige)

Do you want to make an impact while working in an agile and fast-paced environment? Do you like making a difference to the people around you, and are you interested in challenging existing processes and providing new ideas? Then come join Frontline Excellence – part of an agile area in Danske Bank Group Development.

You will join a recently founded Copenhagen-based team characterized by high pace, flat hierarchy and with an overarching customer-focused approach. We are a cross-functional area consisting of people with different backgrounds, working towards shared goals - while having fun! You will be part of an international set-up with colleagues from Colombia, India, Finland, Sweden, Norway and Denmark.

Frontline Excellence contributes to the way we serve our customers by developing our advisors role and responsibilities, processes and IT solutions. Solutions are developed in collaboration with IT and Operations, ensuring the correct strategic deliveries - always with a strong business impact.

Lead your own projects
Your responsibilities will range from projects with closely defined requirements and strict deadlines to projects where you will be lead in conceptualizing, driving and executing on priorities and initiatives. Many projects run in parallel for which it is expected that you can identify dependencies and prioritize timelines and deliveries in close collaboration with the leadership team and other key stakeholders.
Examples of responsibilities will involve:

  • Prioritization of initiatives/backlog; differentiating what is needed from what is wanted
  • Driving and supporting the change management agenda
  • Lead both large projects and small ad hoc tasks
  • Set clear direction and act as business enabler in the role of Product Owner
  • Ensure a smooth transition of sun-setting of obsolete IT systems

Self-driven with a can-do attitude
To a certain degree, the role can be adapted within the scope of the position, so it fits your experience, competences and interests. Your educational background can vary but you hold a Master’s degree within a relevant field and can see yourself in the above-mentioned tasks.

Your greatest assets are your passions, a “yes we can” attitude, creative problem solving skills and your ability to be self-organizing and work autonomously. You can operate at a strategic, tactical and operational level and dare to fail and learn from it. Besides, your abilities to challenge ideas, set direction and have strong attention towards timelines, are essentials to be a success in this role. You thrive working with people across organisational levels, enabling them to deliver on their core focuses.

The following is an advantage, but not a prerequisite:

  • Acquainted with agile ways of working
  • Experience with supporting change initiatives
  • Work experience within the financial services industry
  • Interest or practical knowledge in transforming of IT landscape

You possess profound English skills, both written and verbal, which you will be using on a daily basis.

If you have any questions about the position, please feel free to contact Head of Ordering Services Jane Zahll-Ladehoff on +45 30 58 99 67.
We are looking forward to hearing from you!
Send application and CV no later than 07-04-2019.

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Ansøgningsfrist d. 04.07.2019

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Udlandet (øvrige)
Økonomi & Revision
Bank & Forsikring
Ledelse & Planlægning
Økonomi & Forvaltning

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