CONSULTANCY– Psychosocial Support in Case Management & Case Management Supervision Training

Dansk Flygtningehjælp

Udlandet (øvrige)

Location : Sittwe, Myanmar

Languages required : English, Myanmar appreciated

Tentative Starting date : 9 August,

Duration of the contract : 11 working days

Background - Scope of the Consultancy
The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organization working in Myanmar since 2009 and currently supporting operations in four different States (Kachin, Northern Shan, Kayah, Rakhine). DRC’s vision and objective is to build the capacity and resilience of populations affected by short- and long-term conflict (in camps and conflict-affected communities) through integrated rights-based programming and advocacy, working with local, international and government stakeholders in an impartial, inclusive and neutral manner, adhering to DRC’s Code of Conduct and core Humanitarian Principles. Due to its long-term presence in Myanmar, DRC has extensive knowledge and understanding of the protection concerns across the three states.

DRC’s protection teams, including general protection, child protection, and GBV, support IDP and host communities through comprehensive case management services, in line with each sector’s respective guidelines. DRC has dedicated case management officers who supervise case workers carrying out case management activities. This supervision is meant to ensure quality of case management services. As a key component in DRC’s case management services, DRC case workers provide non-specialized psychosocial support to cases, in an effort to improve their overall wellbeing and build resilience. This PSS support is a direct service DRC can provide to assist in attaining the overarching goals of each individual case plan. In order to improve the quality of case supervision support as well as individual psychosocial support provided, DRC is seeking a consultant to lead case management supervision and PSS in case management trainings, to be provided simultaneously to GBV, CP, and General Protection staff.

Objectives of the Consultancy
DRC is seeking a consultant to deliver case management supervision and PSS in case management trainings to GBV, CP, and General Protection national staff involved in case management activites. The end goal of these trainings are twofold. First, DRC aims to increase case management supervisors’ confidence as well as capcacity to provide support to case workers in delivering safe, ethical, and competent case management services. Secondly, DRC aims to build the capacity of case workers to provide direct PSS services to cases.

These trainings should build off of available case management supervision and psychosocial support training materials, including the Case Management Supervision and Coaching Training Package developed by the Case Management Task Force and the Supervision module of the Gender-based Violence Case Management training. The training should be applicable to protection, child protection, and gender-based violence case management staff, and therefore should be rather general, primarily focused on providing non-specialized PSS to individuals. The consultancy is part of the DRC Myanmar’s strategic priority to strengthen case management services.

Duties, Responsibilities and Deliverables
The Consultant will be based in Sittwe. The consultant is expected to deliver a three day case management supervision training and a four day psychosocial support in case management training. The trainings should include a pre and post test to measure increase in knowledge amongst participants. Trainings should include substantial practical components, allowing participants an opportunity to practice the newly learned skillsets. The consultant will have two additional days before the training to meet with project managers to better understand the context and adapt training materials and develop pre and post tests. There will be an additional two working day at the end of the consultancy to grade pre/post tests, analyse the results, and write a report on the outcomes of the training – including recommendations for future trainings, as well as to have a debriefing on the training with Protection Managers.. Applicants should share proposed training materials and agenda with their application to ensure suitability. The training package, including the pre/post test, should be shared with DRC for future trainings.

The consultant will report to the Protection Manager for Rakhine State and will conduct the following activities:


    • Conduct training on case management supervision. Potential modules could include:
      1. Case management minimum standards – including review of timeframes and proper use of case management forms
      2. Defining supervision and coaching in case management
      3. Supervision practices and tools
      4. Supervision and coaching skills
      5. Staff care and wellbeing
      6. Conduct training on psychosocial support in case managenent. Potential modules could include:
        1. What is PSS and different PSS modalities
        2. Role of PSS in case management
        3. Integrating PSS in group activities
        4. Non-specialized counselling skills
        5. Communication with conflict-affected populations
        6. Development of tailored psychosocial support
        7. Case worker self-care
        8. Develop and conduct Pre and Post tests before and after the trainings. Analysis of results should be shared with final report. Results should be analyzed on the individual level as well as the group level, and should identify and highlight specific topics that need further improvement.
        9. Submission of final report which includes the finalized training packages, pre/post tests, analysis of pre/post test results, and recommendations for further trainings
        10. Three day case management supervision training for senior case management and protection staff, delivered in English or Myanmar language.
        11. Four day psychosocial support in case management training for case workers and case management officers, delivered in English or Myanmar language.
        12. Case management supervision and PSS in case management training packages, including pre/post tests. Preference for package to include both English and Myanmar versions.
        13. Final report, in English including analysis of pre/post test results as well as recommendations for future trainings.
        14. Tools for case management supervisors to use to support their supervision role.
        15. Tools for case workers in delivering tailored psychosocial support.
        16. Current resume
        17. Detailed training plan
        18. Detailed budget
        19. Proposal of how you would achieve the objectives of this consultancy
        The trainings should be as interactive as possible to ensure engagement of the staff. Role playing exercises can be used as appropriate.


          Profile of the Candidate
          Your Experience must include:
          • Experience in conducting case management trainings, specifically case management supervision and PSS trainings, for national staff.
          • Extensive training experience and strong facilitation skills, particularly in working with participants from various cultural and linguistic backgrounds.
          • Relevant academic and professional background in protection-focused humanitarian interventions in complex environments, including case management supervision and PSS in case management in either GBV, CP, or general protection programming.
          • Understanding of context in Myanmar, including the humanitarian response overall, is a plus.
          • Demonstrated understanding of the work proposed in the TOR.
          • Strong English writing and speaking skills
          • Ability to speak Myanmar, Rakhine, Kachin, Shan or other languages appreciated but not required
          • Ability to work with minimum supervision.

          Application Process
          DRC strongly advocates for equal opportunity and promotes a diversified and inspiring working environment. In order to apply for this consultancy click on the apply button latest on 28 June 2019.
          Please submit the following to for this position

            Danish Refugee Council are equal opportunity employers and consider all applicants on the basis of merit without regard to race, national origin, religious beliefs, sexual orientation, age, marital status or physical or mental disability.

            DRC as an employer
            By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

            • Professionalism, impact & expertise
            • Humanitarian approach & the work we do
            • Purpose, meaningfulness & own contribution
            • Culture, values & strong leadership
            • Fair compensation & continuous development

            Read more here about what our employees say about working in DRC.

            DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process. Visit to read more about what we do to secure robust safeguarding mechanisms.

            If you have questions or are facing problems with the online application process, please visit


            Application due:

            Sittwe, Rakhine State


            Contract type:
            Expatriate or national contract


            ABOUT DRC
            DRC (Danish Refugee Council), founded in Denmark in 1956, is Denmark’s largest and the world’s leading non-profit, independent, rights-based refugee organization.

            Our vision is to assist refugees, internally displaced people and their host communities to a dignified life. We protect lives and human rights and empower beneficiaries throughout conflict displacement by providing shelter, food, and hope in terms of work, education and integration towards a sustainable future.

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            Ansøgningsfrist d. 28.06.2019

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