Managed Services Centre of Excellence Solution Architect

Avanade Denmark




Area of expertise:
Innovation and Market Development

Job Description

Position Purpose
There is a company-wide focus within Avanade to grow our Managed Services business across all Regions globally, both from an Application and Infrastructure Managed Services standpoint.

In support of this strategy, Avanade is looking for candidates with Managed Services solutioning and deal shaping experience for a Solution Architect position. The role will include end-to-end deal support of managed services engagements including data gathering, analyzing, effort and cost estimating, deal shaping, proposal development, as well as assisting with contracting. This role requires strong customer facing skills to clearly articulate proposed solutions to Avanade’s customers. The role-holder will take a lead in providing sales support and solution configuration on large, complex Managed Services deals.

Years of Experience
Requires individuals who have led service transition or service delivery for at least 3 years, and/or have at least 3 years of developing managed services solutions for complex Managed Services contracts.

6-12 years of overall consulting delivery and sales experience.

Also preferred: Direct experience in similar roles with firms like Accenture, IBM Global Services, DXC, CSC, etc.

5+ years people management experience

University degree required; Master’s degree preferred

  • Detailed knowledge of Managed Services service and delivery models, including global and distributed delivery models
  • Solution planning and deal shaping expert. Able to create compelling value proposition and leverage available assets and capabilities to craft the solution
  • Selling to senior customer leadership; leading negotiations or developing business Ts & Cs
  • Has led service introduction and/or service transition and has been responsible for ensuring entire deal delivered value as defined
  • Leading QA or playing major QA role for largest, most complex deals

The job holder will be an experienced pre-sales or delivery professional and will be able to demonstrate the following skills and capabilities:

  • experience and understanding of Managed Services service constructs, able to define and evaluate solutions options and variants to realize a value based solution. Proficiency in Application and Cloud/Infrastructure Managed Services.
  • comfortable working with estimating, costing and working with Finance and Sales Leads on pricing models. Demonstrates strong analytical skills, ability to analyse customer provided data
  • demonstrates a structured and considered approach to written and oral communication. Able to communicate potentially complex solutions to less technical people
  • knowledge of Managed Services service contractual constructs, experienced in the development of contract schedules
  • proven ability to work within a team, contributing to the success of the team while making a personal contribution. Provides leadership when appropriate and capable of working effectively within a Matrixed organization

Lead Solution Architect Certification – Required for Director and above

Proficiency with frameworks and process, ITIL, COBIT preferred

Key Responsibilities
The Managed Services Global Centre of Excellence Solution Architect will be accountable for developing Managed Services solutions, for specified new and existing customers within the region. This will entail discharging a wide range of responsibilities, including:


End-to-end responsibility for shaping large, complex Managed Services deals


Secure the required approval for variances from contracting standards by escalating issues to the proper executive level on a timely basis (i.e., before agreed upon with the customer)

  • Work within a new business team to interpret customer defined or implied requirements against Avanade solution templates and delivery capabilities.
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  • Engage with customer stakeholders and other knowledgeable resources to validate service requirements, explore solution options and identify service integration requirements
  • Lead the definition of a Managed Services solution that meets the agreed requirements
  • Work closely with Avanade (global) delivery teams, including offshore delivery centers and third parties to realize service estimates in accordance with the Avanade Solutioning guidelines
  • Identify all service costs and populating cost models accurately to ensure a full visibility of costs related to establishing and delivering the service over the contract term
  • Create and document a Solution Plan and engage internal stakeholders as required to populate the Avanade ‘Deal Review System’ and support an internal sign-off (at regional, area and global levels) of costs and risk
  • Identify and mitigate solution risks.
  • Support the development of pricing and commercial strategies and commercial dialogue with customers
  • Support sales activity in presenting our solution approach and methods to customer stakeholder groups
  • Plan for and support service implementation, transition, and introduction activities
  • Establish and maintain effective working relationships with Avanade Market Unit and Business Development communities

Additionally, this person will be the Global Centre of Excellence Lead Solution Architect for Europe, helping to position, qualify and advise the regional teams on Managed Services opportunities.

He/she will also be responsible for helping to grow, mentor and develop the Managed Services Solution Architect capability across the various regions in Europe (as needed).


Working location may vary; travel to customer locations will be required, including occasional travel to our global delivery



Core Competencies

  • Customer Focus
  • Embracing Change
  • Teamwork and Collaboration
  • Realizing Results the Avanade Way
  • Technical Passion
  • Interpersonal Awareness

Skill Family Specific Competencies

  • Sales/consultative selling acumen
  • Strong financial and analytical skills
  • Passion about your customers

Management Competencies (if applicable)


People and Team Management

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Avanade Denmark - hurtigt overblik

Avanade Denmark
Avanade Denmark
At Avanade, business and technology consulting isn't just your career - it's your passion. It’s more than just working with new innovations. It means using technology to solve business problems in ways that inspire change and make a real difference for our clients.

Arne Jacobsens Allé 15
2300 København S
Logo: Avanade Denmark
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