Senior CX Consultant to drive customer centric and agile transformation

Danske Bank

Fuldtidsjob
Storkøbenhavn

Would you like to use your consultant skills to enhance our customers’ satisfaction? And are you looking for an opportunity to:

  • Be part of a Nordic universal bank?
  • Join a strong dedicated team that focus on improving our customers experience
  • Work on exciting initiatives with both stakeholders and customers?
  • Consult the organisation on how to improve the customer experience in an agile way

Transform Danske Bank
In the Customer Experience team, we are all committed to support various business units and putting our customers in the centre of all solutions and services. We consult and train our internal organisation in how to work with the customer experience in an agile way. Our team believes in the force of design thinking, change Mgmt. and agile ways of working.
We are looking for a talented Senior CX Consultant who can take the responsibility for identifying opportunities on how to improve our customers experience and support initiatives that aim to fulfil our customers’ requirements. Furthermore, you should feel comfortable engaging with both employees and senior mgmt. to consult and help them drive a customer centric and agile transformation

You’re good at:

  • Identify and combine both the business' needs and customers’ needs with the mission to improve the customer experience and satisfaction
  • Facilitating workshops, trainings and do presentations
  • Plan, scope and run projects
  • Fluency in English is a must, as is knowledge of at least one Nordic language

We expect you to:

  • Have a relevant Master’s degree, with three or more years of relevant work experience
  • Have excellent communication and stakeholder management abilities
  • Have experience with service design
  • Be a self-driven team player that delivers high-quality results and get things done
  • Perform in a changing working environment and engage in various tasks on changing location in the Greater Copenhagen area
  • Have a positive, service minded and outgoing personality

Interested?
Share your motivational cover letter, portfolio and CV as soon as possible - we plan interviews as applications are received. Please call Daniel Toft Kjærulff on +45 30 53 07 36 Danny Plambæk on +45 26 50 32 40, if you want to know more about the position.

Send application and CV no later than 08-04-2019.


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Ansøgningsfrist d. 04.08.2019

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Fuldtidsjob
Storkøbenhavn
Samfundsvidenskab
Bank & Forsikring
Økonomi & Forvaltning



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Danske Bank
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Holmens Kanal 2 - 12
1092 København K
Logo: Danske Bank
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https://jobbank.dk/job/1350589/