Customer Success Manager


Udlandet (Sverige)

Professional Services Stockholm, Sweden

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Role description
The Customer Success Manager (CSM) will be responsible for part of a portfolio of existing customer accounts. The main objective for the CSM is to develop customer relationships, evolve the customer’s marketing strategy and promote consultancy sales to grow customer engagement. This promotes retention and loyalty while continuously increasing the portfolio’s subscription revenue.

The portfolio for this role will contain our most technically advanced customers, they are highly demanding from a technical perspective which requires in depth understanding, talking to development departments and taking the customer needs in to development requirements and processes.

In this role, you will act as a trusted strategic advisor. This means that you will provide best-practice advice and in-depth knowledge on the APSIS platform, in order to ensure that the customer remains successful and realises the full value/potential of their investment.

As a CSM, you will identify potential growth opportunities within your own customer portfolio. In addition, you will conduct periodic health checks to ensure customer satisfaction with APSIS’ services and, if needed, develop intervention plans.

The Customer Success role is a new at APSIS. Therefore, the CSM will take an active role in creating processes that support our goal to improve customer retention while increasing the average customer spend.

Main responsibilities
Through monitoring customer usage of, and satisfaction with, APSIS’ platform, you will identify challenges and opportunities in the way the customer utilises the platform. In addition, you will take a proactive role to help them resolve challenges and foster new ideas that increase the value of the solution over time and increase their yearly commitment.

  • You will be part of a team taking care of a certain amount of customers together and ensure that we develop a long-term partnership with them. The success of this role is measured by your ability to increase customer retention and growth of subscription value, but also softer values such as customer satisfaction and adaptation rate.
  • You will be the primary point of contact working with the retention of the customer and the long term plans you work out together.
  • Together with the customer, you will help to articulate what impacts their satisfaction and build actionable plans that increase their level of satisfaction.
  • You will act as the voice of the customer and collect feedback to drive a continuous process with product improvement and innovation.
  • You will educate your customer on the value of the solution and encourage optimal utilisation by demonstrating possible solutions beyond core functionality.
  • Work closely with, and engage, the customers to identify and develop upsell opportunities.
  • You will work in cooperation with other departments within our organisation. It is expected that you create efficient and productive relationships with relevant stakeholders in Sales, Professional Services, Creative Services, Support and Product.
  • You will need to understand the customer needs and convert that in to user stories for development to work with.

Required skills

  • Minimum Bachelor’s Degree within engineering/sales or equivalent
  • Excellent written/verbal communication and presentation skills in English, and at least one Nordic language (required).
  • In order to manage multiple tasks and stakeholders, strong analytical, time management and project management skills is required.
  • Fast learner and ability to quickly respond to changing demands and market conditions.
  • Ability to operate in a matrix management environment and a strong commitment to teamwork.
  • Proven expertise within consultancy and/or implementation of data-driven marketing solutions, or similar.
  • Good interpersonal skills, a good team spirit and leadership potential are other merits.

Preferred skills

  • Knowledge about online display advertising technology.
  • Knowledge about web analytics and online marketing software (email, social media).

We offer

  • Opportunity to work in a fast-paced environment at a leading company within the Nordics.
  • Opportunity to work with the most interesting technological areas within digital marketing.
  • Opportunity to work with well-known Nordic and international brands.
  • An international, innovative and intercultural workplace with colleagues from a wide variety of countries.
  • Competitive compensation package, split on fixed salary, bonus and other benefits.

At APSIS, we believe in enabling great marketing for our customers. As the leading provider of marketing solutions in the Nordics, our goal is to enable and simplify the workload of our global clients every day. We do this by creating simple yet scalable tools within digital marketing, including data management, targeted emails, lead management and e-commerce recovery. At the end of the day, it all comes down to one thing: our clients’ marketing success is our success. And we’re proud to be there for them, every step of the way. Intrigued? Find out more at

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Udlandet (Sverige)
Marketing & Business
Teknik & Teknologi
Data & analyse
Human Resources
Internet & Multimedia
Kommunikation & Media
Marketing & Reklame
Rådgivning & Support

Apsis - hurtigt overblik

Islands Brygge 39, 3. sal,
2300 København S
Logo: Apsis
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