Support and Service consultant

Keepit

Fuldtidsjob
Udlandet (øvrige)

Customer Service – Lviv, Lviv

Department Customer Service
Employment Type Full-time
Minimum Experience Entry-level

FIRST LEVEL SUPPORT POSITION

SUMMARY
Provide quality customer service to customers. Resolve customer issues, cooperate with developers to help in solving particular cases, answer questions via email, and support Social Media.

Responsibilities
- Provide first basic level email support, product guidance and problem resolution to our customers.
- Perform basic troubleshooting to determine when a product requires development.
- Provide product assistance and support for specifications, performance, connections, setup, features, applications and basic information.
-Carry out Social Media support, providing feedback to customer’s comments

Requirements
- Good written and spoken English
- Decent technical understanding or some IT-relevant skills or experience
- Willingness to work nights and weekends - in a rotation with other supporters.


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Fuldtidsjob
Udlandet (øvrige)
Teknik & Teknologi
Rådgivning & Support
Teknik



Keepit - hurtigt overblik


Placering
Per Henrik Lings Allé 4, 7. sal
2100 København Ø
Logo: Keepit
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https://jobbank.dk/job/1353198/