eCommerce Operations Analyst APAC

Vivino

Fuldtidsjob
Storkøbenhavn
Udlandet (øvrige)

JOB SUMMARY

We’re changing the way people enjoy wine, and consequently disrupting one of the oldest industries on the planet. By harnessing the power of technology and social behavior, we’ve created the world’s largest - and smartest - wine community and marketplace. Over the next ten years, the global market for online wine sales is expected to grow significantly and Vivino will be at the forefront of this growth. Now is the time to join a fast paced and growing team.

Based in Hong Kong and reporting to the VP Asia Pacific, we’re looking for an experienced Operations and Logistics Analyst who can help us with the day-to-day of running the Vivino Checkout in Asia Pacific – currently Hong Kong, Singapore and Australia. We need someone who can communicate with many different parties, including Wine merchants, distributors, fulfillment centers, and customers.

You will soon become a Vivino operations expert so that you can help our customers and merchant partners quickly and efficiently as we strive to build the world’s largest wine marketplace.

RESPONSIBILITIES

  • Manage the day-to-day relationships with our merchant partners across the region and drive the on-boarding of new merchant partners
  • Responsible for the operational side of our daily curated wine offers: setting up offers, liaising with distributors, optimizing performance
  • Manage Purchase Orders to secure accurate and timely delivery from vendors to third-party logistics partner
  • Manage Fulfillment Center to ensure orders are shipped on time and safely to customers
  • Supporting our Customer Experience team and acting as second level support on customer and merchant issues
  • Edit and help write promotional pages for selling wines
  • Daily, weekly, and monthly reporting on operational efficiencies and sales for eCommerce
  • Research on potential wines that will be offered to customers

SKILLS & QUALIFICATIONS

  • 1-5 years experience in an Operations, Customer Service, or Analyst role
  • Excellent written and verbal communication skills in Cantonese and English
  • Experience within eCommerce is preferred
  • Microsoft Excel and Word proficiency
  • Analytical mindset with ability to see trends in data
  • Well-organized, problem solver
  • Fast learner and quick mover

NICE-TO-HAVE QUALIFICATIONS

  • Interest in wine & the wine industry is a plus but not necessary

ABOUT VIVINO

TRUSTED BY MILLIONS TO DISCOVER AND BUY THE RIGHT WINE EVERY TIME

Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions of wine lovers. Vivino’s unique wine shopping experience leverages community data to suggest personalized wine recommendations for each individual user. In addition to making wine discovery fun and effortless, Vivino is the best place for wine drinkers to buy wine. The Vivino app is available for download on Android and Apple devices.

We are a fast paced, growing team with offices in San Francisco, California and Copenhagen, Denmark. We also have teams around the world in: the UK, Netherlands, Italy, Spain, Germany, France, Ireland and Hong Kong.

Our team is passionate about our core purpose - to empower people everywhere to enjoy wine to the fullest. We do that every day by building technology and leveraging data that puts the power back in the hands of the consumer. We do not see wine as a commodity, but as an offering of a cultural experience that was once out of reach for many, but is now open to everyone.

VIVINO'S FIVE CORE VALUES ARE:

  • Always Strive for Better
  • Work Together
  • Earn and Offer Trust
  • Be Approachable
  • Lead with Data

VIVINO OFFERS EMPLOYEES OF OUR HONG KONG TEAM:

  • Awesome work culture with few formal procedures and limits

COMMITMENT TO DIVERSITY AND INCLUSION

Vivino is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status or any other characteristic protected by applicable law.

CONTACT
To apply for this position, please click here.


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Fuldtidsjob
Storkøbenhavn
Udlandet (øvrige)
Produktion, Logistik & Transport
Salg



Vivino - hurtigt overblik


Vivino
Vivino
Vivino er verdens mest populære vinfællesskab og mest downloadede app. Vivinos 32 millioner af brugere bidrager med vurderinger af millioner af vine fra hele verden og kollektivt udgør denne database verdens største vinbibliotek.

Placering
Njalsgade 21G
2300 København S
Logo: Vivino
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