Head of BPM – Global Services


Udlandet (Sverige)

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.

Working with us, you will play a part in building a better bank that fulfills a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, meeting our customers’ changing needs and offering them the best possible service is central to everything we do. Interested in coming on the journey with us?

Nordea Global Services has the remit to drive optimization and competitiveness across the group and build stronger core services, more common ways of working, processes and capabilities serving the whole bank. Global Services is proactively driving the Nordea transformation journey and delivering on Nordea's strategy.

Global services consist of the following units:

  • Agile CoE
  • Group Operational Excellence
  • Global Services Business Process Management (BPM)
  • Business Optimisation Execution
  • Robotics Centre of Excellence
  • Group Strategy & Governance
  • Group Services Office

Global Services BPM works with development and maintenance of our BPM framework and methodology, which is the foundation for how we govern, develop, operate and maintain our processes. Further, the unit drives process changes, the establishment of end-to-end processes and the creation maintenance and governance of the Nordea Business Process map, our first level of Nordea common processes, the unit will establish and maintain Nordea’s process architecture.

About this opportunity
Global Services is looking to appoint a new Head of BPM. This is a key and senior role within the organisation with overall global responsibility for continuing to build, develop and lead Nordea Business Processes. The ideal candidate will be a detail-oriented leader with the ability to set direction and drive execution in a fast-paced environment and will have a demonstrated track record of successful deployment for large projects. This role will report to the Head of Nordea Global Services

Location: this position can be based in Stockholm, Copenhagen or Helsinki.


  • Drive and lead the BPM implementation - targeting and prioritizing work on business processes that support business and corporate strategies and objectives, gaining governance agreement on priorities and presenting road maps.
  • Align the BPM strategy to improve specific processes or larger transformational initiatives.
  • Deliver the strategy that has been set for the Business Process Management organization.
  • Act as a trusted advisor, build and maintain relationships with business executives to develop a clear understanding of business needs, opportunity for continuous process improvement.
  • Enable, coordinate and analyse documentation of existing and new business processes throughout the organization as well as identify improvement opportunities. Work closely and collaborate with all business functions.
  • Proactively drive change by Data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, and developing performance metrics
  • Educate and train the company on business process improvement theory and methods
  • Lead a highly skilled team with senior BPM Experts including coaching, motivating and development planning in a multicultural environment.

Who you are
Ownership. Collaboration. Passion. Courageous. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.

The ideal candidate will be a senior process officer with experience in working cross boarders within a complex and fast-moving organisation. He/she will have excellent stakeholder management skills, be comfortable in front of senior professionals and be an advocate of the importance of a strong continuous improvement culture within the bank.

Your background:

  • Resource Management skills - Strong ability to lead teams and effectively plan and organize their work.
  • Strategic Partnership – ability to build strong collaborative business relationships and work cross functionally.
  • Advanced Leadership and Strategic Thinking skills
  • The ability to translate business goals and metrics into business process outcomes and related business cases for the overall enterprise, as well as for specific projects.
  • Strong Program and Change Management, financial and strategic planning experience.
  • The ability to drive organizational change and build capabilities that support the evolution of the Process Management organization.
  • Excellent verbal and written communication skills with demonstrated ability to positively and effectively communicate at all times and in a variety of complex circumstances. Must have experience delivering complex messages to stakeholders
  • Strong decision making, critical and conceptual thinking, analytical and problem-solving skills, including strong intellectual integrity.
  • Extensive BPM project experience along with strong execution skills.
  • Strong understanding of different process styles (such as structured/unstructured, case management and decision-oriented)
  • Lean Six Sigma certification preferred but not required.
  • Deep experience and use of various Business Process Analysis and Design tools
  • Experience with Automated Business Process Discovery (ABPD) tools.
  • A relevant Master’s Degree

If this sounds like you, get in touch! Next steps
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are. You can apply until 28/08/2019

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Nordea is the largest financial services group in Northern Europe with leading positions within corporate, institutional, retail, and private banking.

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