Site Management Support (SMS) -Community Mobilisation Assistant

Dansk Flygtningehjælp



The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 8,000 employees and also 8,000 volunteers, while managing a turnover of over 400 million Euro. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization. The Danish Refugee Council is Denmark’s largest humanitarian NGO and has been ranked the 3rd best NGO in the world in 2018 (for the six consecutive years, the organization is among the top five of the NGO Advisor Annual List).

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.


DRC has been operating in Greece since November 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos island. In March 2016, DRC expanded its operations in Athens, in response to the changing context and the build-up of refugee population on mainland Greece.


DRC is looking to recruit a qualified, flexible and enthusiastic professional to work in the sites of Northern Greece as Site Management Support (SMS)/Community Mobilization Assistant. Under the supervision of the SMS Officer, the SMS Assistant/Community Mobilizer will support the implementation of all DRC activities in the emergency reception sites in DRC’s area of responsibility and contribute to ensuring an integrated approach to site management support, including site operations, shelter interventions, NFI and food distributions, community mobilization and general protection activities.

3. Duties and Responsibilities

Responsibilities will include, but not necessarily be limited, to the following:

  • Day to day administrative work regarding both internal and external procedures

Due to the urgency of the position, DRC has the right to recruit a candidate who matches the required profile before the above deadline.

Applications close on the 25th of October 2019.
Applications submitted after this date will not be considered.

DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability. DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process. However, applicants must be aware that DRC cannot systemically sponsor non-EU citizen or non-Greek resident for all the steps of legal process to get a work permit and/or a residency permit in Greece.

Are you interested? Then apply for this position on line: All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.

7.Application Process

• The position will be based in the broader area of Thessaloniki (Northern Greece) and national terms and conditions apply

• DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.

• All allowances will be provided to the employees (Christmas, Easter, Vacation bonus)

• The contract will be under the Greek Labor Law (this is a national position)

6.Terms & Conditions

• Ability to establish and maintain good working relationships in a multi-ethnic, multi-cultural and multi-disciplinary environment

• Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required

• Ability to multitask and cope with competing demands under tight deadlines

• Strong initiative and self-motivated, with a strong commitment to teamwork and humanitarian principle

• Excellent interpersonal and teamwork skills, working with different groups, partners and nationalities

• Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required

• Excellent communication skills, as well as patience and politeness, are needed

• Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration

o Demonstrating Integrity

o Communication

o Taking the lead

o Collaboration

o Striving for excellence

• Core Competencies of DRC:

5.Required Skills & Qualities

• University degree in a related technical field would be an advantage

• Strong computer skills, especially in Microsoft Office is a prerequisite

• Working experience in a related field (especially with administrative background) would be an asset. Previous working experience with local or international NGOs will be considered also as a strong advantage

• Excellent verbal and written Greek or English skills are required

• Working knowledge of Kurmanji or Farsi or Sorani or French language speaking is a prerequisite

4. Required Qualifications

• Any other tasks assigned by the SMS Officer to support DRC’s response (on request perform any other additional duties assigned by the line manager to allow the DRC North programme to function optimally)

• Provide inputs for internal and donor reporting, as necessary

• Participate in coordination meetings and provide secretariat as required

• Participate in needs assessments as required

• Contribute to the dissemination of various communications for the persons of concern, based on agreed key messages

• Promote a participatory approach to site management and service provision in the sites and support community mobilization activities

• Develop and maintain extensive contacts with the relevant local authorities as well as good working relations with other humanitarian actors

• Monitoring of activities and services provision on the reception sites in DRC’s AoR, to identify existing or potential gaps and report for follow-up

• Provide appropriate and relevant information to refugees and migrants regarding relevant information, and services and activities available to them

• Participate in (joint) assessments, identifying protection & other related concerns and reporting for follow-up. Identify vulnerable individuals and facilitate appropriate action, including referrals to specialized services and protective accompaniment as necessary

• Continuously monitor and document the needs of the persons of concern

• Participate in awareness raising sessions and information campaigns for activities to improve camp sanitation and organization.

• Provide translation/interpretation as necessary

• Support daily SMS/Site Ops activities, announcements, data collection, informing PoC of upcoming works, activities etc.

• Support the implementation of activities aimed at improving collaboration and relations between persons of concern and the host community.

• Monitor established communal spaces, identify community focal points and communicate with other field teams.

• Follow up on planned activities (prepare list of participants, prepare research for items needed, prepare PR).

• Support the implementation of recreational activities for adults on the site.

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