Head of Product Support



Danfoss Cooling is looking for a Head of Product Support within Electronic Controllers & Service (EC&S) Product Management. The Head of Product Support will - together with the team - deliver high-quality technical product support, training and technical documentation for EC&S products to the local and regional sales organizations, in order to maintain and increase the satisfaction of Danfoss’ customers worldwide. You will be responsible for the definition, improvement and alignment of processes, tools and KPI’s, and you will provide leadership and guidance to a team of experienced Product Experts.

The Product Support team is closely linked with the global Product Management team, and you will cooperate directly with all the R&D organizations in multiple locations. Furthermore, the role inherently includes direct product support activities for selected product categories or support cases, i.e. Commercial Refrigeration, HVAC or Food Retail portfolio elements.

Background and skills
To be considered for this position, you must have strong knowledge and experience within Electrotechnics, Automation and/or Thermodynamics - ideally based on an engineering degree within one of these areas. Well-developed collaboration and leadership skills are also required, and qualified candidates will have:

  • Management experience, direct or indirect, leading technical specialists as well as a proven ability to lead projects and work on diverse, complex issues which involve the coordination of multiple parties, such as customers, internal marketing, and engineering team members.
  • At least 4 years of working experience in customer focused technical support related activities (field service, technical hotline, or product customer support).
  • Extensive technical knowledge and working experience within electronic controls and/or automation controls (PLC, IO, HMI, SCADA) products.
  • Well-developed communication skills and experience working in a multi-cultural environment.
  • A strong commitment to monitoring, reporting and delivering constantly on KPI’s in order to guarantee the satisfaction of internal and external customers.
  • A mindset focusing on identifying and implementing solutions to complex problems. You promote solutions to problems via proven or creative diagnostic techniques and constantly look for ways to improve and enhance products.

We are Engineering Tomorrow
The world faces growing populations, booming urbanization and rapid climate change. At Danfoss, we engineer ready-to-use solutions to these challenges. We build energy-efficient solutions that reduce food loss and make cities cleaner – using digital technology to make systems smarter and more connected – and we engineer innovative new ways to save energy and transition to clean energy for the good of our climate.

Join Danfoss
Danfoss gives you unique opportunities to put your skills to good use, make an impact and shape an exciting career. We encourage employees to take charge, do extraordinary things and run the business like it was their own. Danfoss is a global market-leading technology company. We are respected around the world and across industries for our innovative, high-quality products and solutions. Join Danfoss to be part of a world-class team of over 27,000 people in 56 countries that engineer tomorrow and build a better future.

Please watch how Danfoss is engineering tomorrow

For more information about the position, please contact Head of Product Management, Robert Gries Drumond on +49 151 67849649.

Please apply at your earliest convenience. We do not have an application deadline but accept applications as long as the job is posted.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

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Danfoss A/S - hurtigt overblik

Danfoss A/S
Danfoss A/S
If you want to create powerful engineering solutions, drive a sustainable future across infrastructure, food, climate and energy, Danfoss is where you’ll make a real impact.

Nordborgvej 81
6430 Nordborg
Logo: Danfoss A/S
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