Customer Service Consultant - Copenhagen - Islands Brygge

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Fuldtidsjob
Midtjylland
Storkøbenhavn

Customer Service Consultant - Copenhagen - Islands Brygge

Vikan is looking to hire a new Customer Service Consultant to provide our customers in the Nordic Countries and on the Export markets with excellent and proactive customer service from the international Sales Office.

Being part of the global Customer Service Team, you will work closely with colleagues in customer service, sales and marketing, taking care of both front and back office responsibilities.

Your daily work:
You will be responsible for ensuring a smooth flow between customers and Vikan. Your primary tasks and responsibilities are:

* Order receipt, typing, maintenance and close cooperation with supply chain and distribution

* Respond to customer requests and guidance to solution - phone, mail and live chat

* Claims handling

* Maintance of Customer Master Data

* Participate in proactive market and customer related activities such as campaigns, end-user calls and customer follow-up

We expect:
You have a commercial and administrative background. You have experience with customer service, preferably from a similar position in an international company. Mastery of the Nordic languages and solid of knowledge of English is also required. Knowledge of another language, preferably German, will be an advantage. Your professional experience includes:

*Ideally experience from a similar position

*Knowledge of CRM systems

*User of ERP systems (preferably Microsoft AX 2012)

*Competent user of Microsoft Office

*Experience with a sales oriented role is an advantage

We are looking for a pragmatic and solution-oriented Customer Service Consultant who is passionate about providing excellent customer service. You have a commercial mindset, you are well structured and action oriented while demonstrating excellent communication skills. You thrive in a dynamic and team-based environment where two days are never the same.

Personal Competenties:
We are searching for a candidate with a strong Customer Service mindset, who are able to manage several tasks at the same time. You can work team oriented, structured, but also independent and flexible with focus on the customers. We expect you are a strong listener and a competent problem solver.

We offer:
You will be part of the team in an international growth company and as an employee at Vikan you will experience a strong company culture that supports sharing of knowledge and personal development. Your working day will be international and you will experience an open information culture in a modern company. Your future colleagues are proud and dedicated and the company has a clear strategy for growth.

Application:
Interested? Please send your application via the link on this page and submit both cover letter and resumé in English. Better today than tomorrow. We handle applications on an ongoing basis and will fill the position as soon as we find the right candidate.

HR navigator arbejder målrettet med ansættelse af specialister på forskellige niveauer samt mellem- og topledere til erhvervslivet og den offentlige sektor. Vores arbejde består i at være kritiske og samtidig være imødekommende overfor kandidaten. Vi sikrer en veldokumenteret vurdering og en klar anbefaling af kandidatens styrker og begrænsninger, udfordringer og muligheder i forhold til virksomhedens situation.

About Vikan
Vikan develops, manufactures and markets professional cleaning solutions that help keep food production and other hygiene-sensitive environments cleaner and safer. Recognised leaders in research and product development, Vikan has been setting standards in effective, durable cleaning tools and advanced services for decades. A profound knowledge of cleaning standards, methods and technologies, coupled with a unique model for co-innovating with customers, help make Vikan the clear leader in hygienic cleaning solutions worldwide.

Vikan has operated for more than 120 years and is headquartered in Skive, Denmark. Vikan is a global leader in the industry serving more than 90 countries and employing app. 250 employees in 9 countries. Integrity, Diligence, Ingenuity and Drive are core values in our company. Read more about Vikan here www.vikan.com


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Midtjylland
Storkøbenhavn
Marketing & Business
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