Opslag hos Secomea

Secomea

Fuldtidsjob
Udlandet (øvrige)

NB: jobopslaget vises i sin fulde form som PDF-fil.

Field Applications Engineer (FAE) – Industrial IoT, Cloud, Cybersecurity/Remote Access Job Description: Field Applications Engineer (FAE) supports our distribution partners and end user accounts in our Commercial and Industrial market segments. The FAE organization is a globally targeted resource, responsible for providing technical support to a broad customer base. Principle Accountabilities/Duties: • • • • Technical Sales Support for regional Outside Sales and Inside Sales Account Managers and Business Development teams. Serve as a liaison between manufacturing and the customer/distributor during pro- ject/solution implementation. Provide technical presentations as needed, both internally and externally detailing busi- ness and technical content. Take ownership of company Level 2 Support for the regional distribution channel includ- ing calls, emails, chats and on-site meetings as needed. • • Ensure support queries are being solved in a timely manner with a successful outcome. Plan and execute necessary actions to educate and prepare distributor’s support staff to perform 1st level support at a level that ensures the company’s reputation of quality and excellent service. • • • Stay abreast of company’s product updates and material and provide this knowledge to the support staff of the distribution channel. Stay abreast of competitive products and their strengths and weaknesses compared to the company’s solution. Assist as a communication liaison between the customers and US HQ, with a focus on regional culture, language and time zone • • Communicate customers’ current and future technology requirements to manufactur- ing, which assist in driving production technology to meet today’s evolving market chal- lenges. Must develop customer technology roadmap requirements and seek out new adjacent opportunities. Job Requirements: Education / Experience • A BA/BS degree in an appropriate engineering discipline or equivalent industry experi- ence in cybersecurity, IT, software and hardware products is required. A focus on elec- trical engineering, industrial engineering, or mechanical engineering is a plus. Secomea Inc. • 1000 NC Music Factory Blvd • Charlotte • North Carolina 28206 • USA +1 514 500 7858 • infous@secomea.comwww.secomea.com Knowledge / Skills / Abilities • • • A minimum of 2 years related of networking/remote access/cybersecurity solution field engineering experience from a high-tech distribution or manufacturing organization. Specific experience in key market segments, such as machine building, food processing, pharmaceutical, industrial electronics, IIoT, infrastructure and industrial segments. Must understand the technology requirements, quality and reliability standards and product qualifications procedures. • • Must be proficient in MS Excel, Word and PowerPoint. This position requires domestic travel which may be up to 40% during specific project stages time. • • Must be responsible and self-motivated individual. Required to be street smart and provide feedback on the industry, competition, and market conditions. Others • Must be able to speak and write English well, with bilingual skills being a plus. • Experience in machine manufacturing, with relationship to the mechanical and manufac- turing process. Job Type: Full-time In exchange for your expertise, we offer a competitive salary along with a benefit package of health, dental, vision, STD, LTD, AD&D, life and 401k w/match. Contact: If you are interested, please send your application to HR@secomea.com. Page | 2


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Udlandet (øvrige)
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