Technical Support Engineer - Denmark

NKT Photonics

Fuldtidsjob
Nordsjælland

Technical Support Engineer - Denmark

As our Technical Support Engineer, interaction with our numerous stakeholders is of high importance. You will be the second line of our Technical Support function and this will involve you: offering technical advice; trouble-shooting problems; repairing laser systems and providing product installations when required. You will provide input to R&D and Product Management and actively provide feedback on design, construction or other possible improvements.

NKT Photonics is a dynamic, international high-tech company and a leader in the development, manufacture and supply of high performance fiber lasers and photonic crystal fiber. We employ some of the best and most creative people in our industry and they have helped to make us one of the fastest growing and most innovative photonics companies in the World.

Now is a great time to join us as we embark on significant and hugely exciting growth plans; not just here, but across our global organisation - so be prepared for change and career opportunities!

It’s an exciting, inspiring place to work where we encourage both personal and career development. To support our plans, we are now looking for a talented Technical Support Engineer to join our growing team.

The Role

  • Participate in enhancing the Technical Support function and establish second line support for customers – to resolve problems, provide follow-up, RMA, liaise with Production & R&D on repair and close-out issues.
  • Provide technical support to our customers by diagnosing the issues not handled by first line, with a focus on high quality, accuracy and customer satisfaction.
  • Deliver remote support to customers when required; troubleshoot equipment and plan corrective actions.
  • Work with the R&D team and Production teams to provide customer solutions and support the Sales team with upgrades and enquiries.
  • Being the first in this role, set the framework together with the rest of the team and implement the processes.
  • In order that we can ensure good global coverage, working hours will have to be defined alongside colleagues in other countries, and some “out of hours” availability may be required.
  • There will be some occasional travel to other NKT Photonics sites within Europe.

The Individual

  • Proven relevant technical support experience within the Laser manufacturing and test environment - in a customer facing role preferably. Working knowledge of ultrafast fiber lasers and fiber laser technology would be expected, as would familiarity and / or experience with ultrafast laser diagnostic equipment.
  • Relevant scientific or engineering qualification is advantageous as is a good understanding of opto-mechanical assemblies and a basic understanding of electronics for commercial laser systems.
  • Well-developed analytical abilities; able to question complex information, identify root-cause and effects and deliver inspiring technical insights.
  • Strong relationship builder with the ability to positively influence stakeholders from a wide audience.
  • Motivational communicator with great listening skills; able to manage conflict and able to express technical information clearly and efficiently. Fluent in English.
  • Passionate about what you do.

We embrace a culture in which a healthy work-life balance is encouraged; and we promote a positive, supportive working environment. To support our growth plans, we are investing in expanding our facilities and rapidly enlarging our talented teams. We provide a great place to work with good people and exciting, industry leading products.

If we sound like the place you would like to work, please send your CV and a brief covering letter us and we will be in contact soon.


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Fuldtidsjob
Nordsjælland
Anlæg, Byggeri & Konstruktion
Maskin & Design
Produktion, Logistik & Transport
Teknik & Teknologi
Data & analyse
Forskning & Udvikling
Konstruktion & Beregning
Produktion
Rådgivning & Support
Teknik



NKT Photonics - hurtigt overblik


Placering
Blokken 84
3460 Birkerød
Logo: NKT Photonics
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https://jobbank.dk/job/1394529/